Urgent Community Care Referrals Coordinator

City Health Care Partnership CIC; West Carr; On-site; GBP 18,000 - 24,000; Full time

Job summary

City Health Care Partnership CIC is recruiting for a role within the Frailty team in community care. You will be the first contact for referrals, advice requests and service enquiries, helping people access the right services promptly.

You will coordinate referrals, update records and support clinical colleagues, care homes and GP practices. A background in administration or customer service is ideal, with strong Microsoft Office skills and a collaborative approach.

Qualifications

• Experience in an office, administration or customer service role.
• Qualification in Business Administration, Customer Service or equivalent.
• Strong communication and organisational skills.
• Good attention to detail and confidence using Microsoft Office systems.

Responsibilities

• Act as the first point of contact for referrals, advice requests and service enquiries.
• Coordinate referrals and appointments, ensuring information is processed accurately.
• Maintain patient records and update electronic systems.
• Provide administrative support, including meeting preparation, minute taking and diary management.
• Work with colleagues to improve processes and support service delivery across the team.

Skills

Communication skills

Organisational skills

Attention to detail

Education

Business Administration or equivalent

Tools

Microsoft Office

Job description

City Health Care Partnership CIC is recruiting for a role within the Frailty team in community care. You will be the first contact for referrals, advice requests and service enquiries, helping people access the right services promptly.

You will coordinate referrals, update records and support clinical colleagues, care homes and GP practices. A background in administration or customer service is ideal, with strong Microsoft Office skills and a collaborative approach.