Urgent Care UTC Admin & Front Desk

Greenwich Health Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greenwich Health Ltd in South-East London is seeking a Full Time UTC Administrator and Receptionist to join a diverse team delivering efficient administration and reception support.

The role is 40 hours per week, with shifts across the 24/7 Urgent Treatment Centre, and requires handling enquiries, booking, data entry, and liaison with patients and staff. You will uphold NHS standards, maintain patient records, and ensure smooth operation of the department, with opportunities for personal growth.

Qualifications

• Good verbal and written communication skills.
• Understanding of NHS (context in role).
• Understanding of Data Protection.
• Familiar with patient records management.

Responsibilities

• Deal with telephone inquiries, take messages accurately, and provide information and non-medical advice to patients and staff.
• Provide efficient and comprehensive administration and reception service.
• Input and update data on the computer system with accurate tracking of patient records.
• Arrange transport for discharge/transfer and follow-up clinics as needed.
• Assist in booking in and directing all patients who attend the department.
• Maintain awareness of Health and Safety and Infection Control regulations.
• Refer site management issues to the appropriate department.

Skills

Verbal communication

Written communication

Customer service

Data entry

Education

GCSE English and Maths

Tools

Windows basics

MS Office

Job description

Greenwich Health Ltd in South-East London is seeking a Full Time UTC Administrator and Receptionist to join a diverse team delivering efficient administration and reception support.

The role is 40 hours per week, with shifts across the 24/7 Urgent Treatment Centre, and requires handling enquiries, booking, data entry, and liaison with patients and staff. You will uphold NHS standards, maintain patient records, and ensure smooth operation of the department, with opportunities for personal growth.