Full Time UTC Administrator & Receptionist

Greenwich Health Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greenwich Health Ltd in South-East London is seeking a Full Time UTC Administrator and Receptionist to join a diverse team delivering efficient administration and reception support.

The role is 40 hours per week, with shifts across the 24/7 Urgent Treatment Centre, and requires handling enquiries, booking, data entry, and liaison with patients and staff. You will uphold NHS standards, maintain patient records, and ensure smooth operation of the department, with opportunities for personal growth.

Qualifications

• Good verbal and written communication skills.
• Understanding of NHS (context in role).
• Understanding of Data Protection.
• Familiar with patient records management.

Responsibilities

• Deal with telephone inquiries, take messages accurately, and provide information and non-medical advice to patients and staff.
• Provide efficient and comprehensive administration and reception service.
• Input and update data on the computer system with accurate tracking of patient records.
• Arrange transport for discharge/transfer and follow-up clinics as needed.
• Assist in booking in and directing all patients who attend the department.
• Maintain awareness of Health and Safety and Infection Control regulations.
• Refer site management issues to the appropriate department.

Skills

Verbal communication

Written communication

Customer service

Data entry

Education

GCSE English and Maths

Tools

Windows basics

MS Office

Job description

Full Time UTC Administrator & Receptionist

This is the perfect opportunity to bepart of a diverse team providing an efficient and comprehensive administrationand reception service.

As a UTC Administrator and Receptionist,you will be considered a key person in day-to-day administrative tasks withinthe department, without you the UTC would not function efficiently.

This opening is for a full time substantive receptionist, working 40 hours a week.

On each shift you will be an initial point ofcontact within the department providing appropriate responses and onward directionsto all patients in a courteous manner. Youwill provide an informed and quality service in line with Greenwich Healthsdeclared aims and values. Prioritising workload in the face of changing demandsand attendees in the department ensuring good customer service is given inoften challenging and distressing situations. You will ensure that timely andaccurate information about patients is entered and recorded as appropriate onthe patient administration system. Ensuring that the part you play enables thedepartment to be run smoothly and harmoniously.

This is a genuine opportunity to be apart of something new and exciting in South-East London, with a realopportunity for personal growth and to influence Urgent Care in your area. Weare looking forBank Administrators & Receptionists.The serviceis 24/7, 365 days per year which means a range of shifts will be available.

The successful candidate will be required to provide proof of immunisation against varicella, measles, mumps and rubella and be able to show 5 doses or 1 dose within the last 10 years for diphtheria, tetanus and polio

Main duties of the job

Principal duties and responsibilities

• The post holder will be expected to deal witha variety of sensitive and confidential material.
• To provide an efficient and comprehensive administration and reception service.
• Deal with telephone enquiries, take messagesaccurately, and give information and advice (not medical) to GPs, patients, relatives,and other staff involved with the patient in a manner responsive to customerneeds and in accordance with company procedures.
• To provide reassurance to patients, families,and carers.
• Assist in booking in and directing all patientswho attend the department.
• Assist the Clinician in Charge in thedischarge process of patients.
• Input and update data on the computer systemensuring accurate tracking steps are logged for each patient on screen acrossthe Department.
• To arrange the most appropriate transport fordischarge / transfer and follow up clinics.
• To undertake any clerical duties as deemednecessary.
• To refer site management issues and complaintcallers onto the appropriate department.
• To be aware of Health and Safety and InfectionControl regulations within the department.
• Maintain the knowledge and skills necessary toperform your role effectively and ensure evidence of competence is provided toline manager.

About us

Greenwich Health is the GPFederation for the Greenwich Borough and have a not-for-profit ethos. Thismeans we reinvest all our surplus into developing our staff, our organisationand to support our GP Practices in being sustainable for the future. We are committedto providing quality of care to our patients whilst building resilience forGeneral Practice and providing services and programmes of work to deliver careat scale to the Greenwich Population.This role will be part of an exciting opportunity to work with leadingspecialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

• We are local organisation owned by our local GPPractices we care what happens in Greenwich and want to make a difference toour patients and our partners.
• Through our partnerships in our local healthcareenvironment, we can develop shared posts for example, with the hospital trustand our GP practices.
• We are linked to the local VTS and have supportfrom Greenwich University to develop specific learning and developmentpathways.
• You will have ongoing support and mentorship.
• We have developed a UTC model which aims todevelop a stress-free and supportive working environment.
• We have developed a working culture whichharnesses openness and togetherness which has resulted in high staff retentionrates.

Job responsibilities

Job Summary

This is the perfect opportunity to bepart of a diverse team providing an efficient and comprehensive administrationand reception service.

As a Bank UTC Administrator and Receptionist,you will be considered a key person in day-to-day administrative tasks withinthe department, without you the UTC would not function efficiently.

On each shift you will be an initial point ofcontact within the department providing appropriate responses and onward directionsto all patients in a courteous manner. Youwill provide an informed and quality service in line with Greenwich Healthsdeclared aims and values. Prioritising workload in the face of changing demandsand attendees in the department ensuring good customer service is given inoften challenging and distressing situations. You will ensure that timely andaccurate information about patients is entered and recorded as appropriate onthe patient administration system. Ensuring that the part you play enables thedepartment to be run smoothly and harmoniously.

This is a genuine opportunity to be apart of something new and exciting in South-East London, with a realopportunity for personal growth and to influence Urgent Care in your area. Weare looking forBank Administrators & Receptionists.The serviceis 24/7, 365 days per year which means a range of shifts will be available.

Principal duties and responsibilities

• The post holder will be expected to deal witha variety of sensitive and confidential material.
• To provide an efficient and comprehensiveadministration and reception service.
• Deal with telephone enquiries, take messagesaccurately, and give information and advice (not medical) to GPs, patients, relatives,and other staff involved with the patient in a manner responsive to customerneeds and in accordance with company procedures.
• To provide reassurance to patients, families,and carers.
• Assist in booking in and directing all patientswho attend the department.
• Assist the Clinician in Charge in thedischarge process of patients.
• Input and update data on the computer systemensuring accurate tracking steps are logged for each patient on screen acrossthe Department.
• To arrange the most appropriate transport fordischarge / transfer and follow up clinics.
• To undertake any clerical duties as deemednecessary.
• To refer site management issues and complaintcallers onto the appropriate department.
• To be aware of Health and Safety and InfectionControl regulations within the department.
• Maintain the knowledge and skills necessary toperform your role effectively and ensure evidence of competence is provided toline manager.
• Recognise own limitations and seek advice whenappropriate.

Communication and Relationship Skills

• Demonstrate excellent communication skills whenworking with the internal team as well as external partners, particularly ourpractices, the hospital trust and most importantly, our patients.
• Be able to identify and take into considerationbarriers to understanding and employ appropriate methods to ensure effectivecommunication.
• Provide emotionalsupport to patients and carers
• Be aware of theprocedures to follow if concerned regarding the protection of children.
• Hold goodrelationship building skills to develop strong relationships with keyindividuals within practices and the local healthcare system

Planning and Organisational Skills

• Plan, organise andprioritise own daily workload.
• Recognise, prevent,and diffuse potential areas of conflict and where required take a key role inthe management of the outcome.
• To exercise goodpersonal time management, punctuality, and consistent reliable attendance.
• Establish effectivecommunication with patients and carers / relatives.
• Ensure thatappropriate action is taken to protect vulnerable patients and that they canaccess/receive the appropriate care.
• Promote peoplesequality, diversity, and rights.
• The post holder isresponsible for always ensuring the safety of patients and promoting a safetyculture through the effective management of risk.
• You will also support the coordination of patients at the Emergency/Urgent Care department front door, including helping patients to use our digital streaming tool
• Assist in booking in and directing all patients who attend the department both at the reception desk as well as at the digital check in tablets.

Responsibilities for Policy and Service Development

• Act as an ambassadorand role model for Greenwich Health.

Responsibilities for HR

• Act always inaccordance with professional code of conduct and guiding documents, Health CareStandards.
• Adhere to CompanyPolicy & Procedure.
• Attend all mandatorytraining relevant for the post.

Responsibility for Information Resources

• Maintainconfidential and comprehensive patient records.
• Participate incollection of patient satisfaction surveys for the service as required.

Person Specification

Knowledge, Skills & Experience

• Good verbal and written communication skills
• Ability to remain focused on task in hand
• Understanding of role
• Understanding of NHS
• Understanding of Data Protection
• Demonstrate ability to work within the needs of a changing service

Qualifications

• GCSE or equivalent in English and Maths
• Basic computer skills including Windows packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.