Full Time UTC Administrator & Receptionist

NHS Jobs; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Greenwich Healths is seeking a Full Time UTC Administrator & Receptionist to provide efficient administration and reception services within the Urgent Care department in South-East London. You will be the initial point of contact, handling enquiries and guiding patients with courtesy and accuracy.

The role involves data entry on the patient administration system, confidentiality, and supporting the discharge process, transport arrangements, and patient safety in a fast-paced environment.

Qualifications

• Experience handling sensitive and confidential material.
• Ability to provide efficient admin and reception service.
• Accurate data entry on the patient administration system.
• Ability to communicate non-clinical information to patients and staff.
• Maintain patient confidentiality and data protection.
• Commitment to Health and Safety and infection control.

Responsibilities

• Deal with telephone enquiries and take messages accurately.
• Direct patients and provide non-medical information.
• Assist in booking in and directing patients.
• Support discharge process and transport arrangements.
• Maintain records on the patient administration system.
• Ensure timely information to run the department smoothly.
• Uphold equality, diversity, and rights.
• Maintain safety culture and risk management.

Skills

Excellent communication skills

Patient care

Planning and organisational skills

Discretion with confidential material

Tools

Patient administration system

Digital streaming tool

Job description

Full Time UTC Administrator & Receptionist

Job Summary This is the perfect opportunity to be part of a diverse team providing an efficient and comprehensive administration and reception service. As a Bank UTC Administrator and Receptionist, you will be considered a key person in day-to-day administrative tasks within the department, without you the UTC would not function efficiently. On each shift you will be an initial point of contact within the department providing appropriate responses and onward directions to all patients in a courteous manner. You will provide an informed and quality service in line with Greenwich Healths declared aims and values. Prioritising workload in the face of changing demands and attendees in the department ensuring good customer service is given in often challenging and distressing situations. You will ensure that timely and accurate information about patients is entered and recorded as appropriate on the patient administration system. Ensuring that the part you play enables the department to be run smoothly and harmoniously. This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forBank Administrators & Receptionists.The service is 24/7, 365 days per year which means a range of shifts will be available.

Principal duties and responsibilities

• The post holder will be expected to deal with a variety of sensitive and confidential material.
• To provide an efficient and comprehensive administration and reception service.
• Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives, and other staff involved with the patient in a manner responsive to customer needs and in accordance with company procedures.
• To provide reassurance to patients, families, and carers.
• Assist in booking in and directing all patients who attend the department.
• Assist the Clinician in Charge in the discharge process of patients.
• Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the Department.
• To arrange the most appropriate transport for discharge / transfer and follow up clinics.
• To undertake anyclerical duties as deemed necessary.
• Maintain patient confidentiality.
• To refer site management issues and complaint callers onto the appropriate department.
• To be aware of Health and Safety and Infection Control regulations within the department.
• Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.
• Recognise own limitations and seek advice when appropriate.

Communication and Relationship Skills

• Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices, the hospital trust and most importantly, our patients.
• Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication.
• Provide emotional support to patients and carers
• Be aware of the procedures to follow if concerned regarding the protection of children.
• Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

Planning and Organisational Skills

• Plan, organise and prioritise own daily workload.
• Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.
• To exercise good personal time management, punctuality, and consistent reliable attendance.

Patient/Client Care

• Establish effective communication with patients and carers / relatives.
• Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.
• The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.
• You will also support the coordination of patients at the Emergency/Urgent Care department front door, including helping patients to use our digital streaming tool -Assist in booking in and directing all patients who attend the department both at the reception desk as well as at the digital check in tablets.

Promote peoples equality, diversity, and rights.

Responsibilities for Policy and Service Development

• Act as an ambassador and role model for Greenwich Health.

Responsibilities for HR

• Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.
• Adhere to Company Policy & Procedure.
• Attend all mandatory training relevant for the post.

Responsibility for Information Resources

• Maintain confidential and comprehensive patient records.
• Participate in collection of patient satisfaction surveys for the service as required.