Service Manager
Leeds Teaching Hospitals NHS Trust
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Job summary
Leeds Teaching Hospitals NHS Trust is seeking a Service Manager to oversee a complex programme across multiple Business Units at Leeds General Infirmary. You will drive affordable solutions to capacity and quality constraints in Leeds Children's Hospital, enabling delivery of access targets and data efficiency.
The role requires strong partnership with clinical staff, commissioners and managers to redesign services and processes, ensuring timescales are met and benefits realised.
Qualifications
- Experience working under significant and sustained pressure with demanding timescales.
- Ability to monitor, maintain and improve service delivery.
- Awareness of NHS changes and their impact on Leeds Children’s Hospital.
- Commitment to teamwork with personal responsibility for difficult decisions.
- Ability to communicate and network effectively across multi-professional and organisational cultures.
- Have change management skills to include service reconfiguration.
- Ability to establish processes and systems to develop and monitor financial and business plans across specialist services.
Responsibilities
- Manage a complex programme of interdependent projects across more than one Business Unit to develop affordable solutions to capacity and quality constraints.
- Lead the redesign of services and business processes with stakeholder involvement to ensure timescales and benefits are realised.
- Line manage the Clinical Service Unit Business Manager and develop effective business processes.
- Develop robust activity and financial management systems to ensure business continuity and target delivery.
Skills
Job description
The Service Manager will manage a complex programme of interdependent projects across more than one Business Unit to ensure development of financially affordable solutions to capacity and quality constraints in Leeds Children's Hospital, based at Leeds General Infirmary. This will enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised.
For questions about this job, contact:
Ruth Kirby
Assistant General Manager
ruth.kirby3@nhs.net
0113 3923394
Shortlisting Date: 16th October
Interview Date: 23rd October
The Service Manager will manage a complex programme of interdependent projects across more than one Business Unit to ensure development of financially affordable solutions to capacity and quality constraints in Leeds Children's Hospital, based at Leeds General Infirmary. This will enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised.
The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity. Specifically the post holder will line manage the Clinical Service Unit Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems within the Leeds Children's Hospital to enable the sustained delivery of key operational targets.
Leeds Children's Hospital covers 27 medical and surgical specialties and is one of the largest specialist childrens hospitals in the country. We have over 20 inpatient wards, employ over 800 nurses and last year held over 170,000 outpatient appointments and treated over 25,000 surgical patients both electively/non-electively. Leeds Teaching Hospitals is currently embarking on one of the largest and most high-profile investment, transformation and regeneration programmes in the City and the wider region. Its Building the Leeds Way Programme aims to transform healthcare for patients in Leeds and the wider region. The investment Programme include the construction of two new hospitals at the Leeds General Infirmary (LGI) site one for adults and the other a brand state of the art Children's Hospital for Leeds and the surrounding region.
- Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
- Ability to maintain systems for keeping abreast of changes in the NHS and their impact on Leeds Children's Hospital
- Commitment to team working with the ability to take personal responsibility for difficult decision making
- Ability to monitor, maintain and improve service delivery
- Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust
- Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
- Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs
- Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature
- Possess change management skills to include service reconfiguration
- Ability to establish processes and systems within Leeds Children's Hospital to develop and monitor financial and business plans across specialist services working collaboratively with other Clinical Service Units
Please see the attached job description for further information about this vacancy.
The Leeds Way is working together to support each other and deliver the best possible care to patients.
Responsible
Open and Honest
One Team
Kind
Our purpose: Excellent, safe and sustainable care for every patient every time
People
Improvement and Innovation
Partnerships
Outcomes
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
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