Urgent-Care Driver & Front Desk Receptionist

Integrated Care 24 Ltd; Gateshead; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Enhanced bank holiday pay

NHS Pension Scheme

Free counselling service

Discount platform access

Blue Light Card and NHS discounts

Job summary

Integrated Care 24 Ltd is hiring a Bank Driver Receptionist Out of Hours to support urgent care delivery across multiple bases. The role combines front-desk duties with driving duties to ensure clinics run smoothly and clinicians reach patients at home.

You will welcome patients professionally, handle bookings and queries, and transport clinicians safely while maintaining confidentiality and accurate records. Flexible shifts across our Out of Hours locations are required.

Qualifications

• Calm under pressure in urgent care environments.
• Empathetic and compassionate approach to patients and carers.
• Clear communication with patients, colleagues and operational bases.
• Reliable, organised and able to work in a fast-paced setting.
• Proficiency with IT systems to manage records and bookings.

Responsibilities

• Welcome patients at front desk with professionalism and confidentiality.
• Manage appointment bookings, patient queries and records.
• Safely transport clinicians to home visits and assist in driving as required.
• Maintain vehicle checks and support regional out-of-hours operations.
• Adapt to flexible shifts across Thurrock, Southend, Basildon and Broomfield (Chelmsford).

Skills

Calm under pressure

Compassionate with patients

Good communication

Team player

Organised

IT systems proficient

Job description

Integrated Care 24 Ltd is hiring a Bank Driver Receptionist Out of Hours to support urgent care delivery across multiple bases. The role combines front-desk duties with driving duties to ensure clinics run smoothly and clinicians reach patients at home.

You will welcome patients professionally, handle bookings and queries, and transport clinicians safely while maintaining confidentiality and accurate records. Flexible shifts across our Out of Hours locations are required.