Urgent Care Coordinator

Oxford Health NHS Foundation Trust; Abingdon; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Career progression

Learning and development

27 days annual leave + bank holidays

NHS Discount

Pension scheme

Lease car scheme

Cycle to work

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation

Equality, Diversity & Inclusion groups

Job summary

Oxford Health NHS Foundation Trust is seeking an Urgent Care Coordinator for the Out of Hours Service across Oxfordshire. The role requires leadership of a driver/receptionist team, strong communication, and agility to adapt to changing priorities in a patient-centred setup.

Flexibility for a 37.5-hour weekly rota, with travel between bases and unsociable hours. You will oversee coordination and navigation functions, support the Unit Manager, and collaborate with clinical leads to maintain

Qualifications

• Driving licence with access to a vehicle for work
• Flexible to travel between Oxfordshire bases including unsociable hours
• Commitment to patient-centred care and adaptable leadership

Responsibilities

• Coordinate and support the delivery of the Out of Hours Service
• Line management of Driver/Receptionists
• Communicate clearly across shifts and locations
• Respond to changing priorities in a busy environment
• Manage patient flow and escalate delays promptly
• Support unit and operational managers with leadership development

Skills

Line management

Communication

Leadership

Problem-solving

Time-keeping

Training

Organisational

People skills

IT systems

Tools

IT systems

Job description

Are you looking for a varied and rewarding role with a flexible shift pattern?

Are you a patient-focused problem solver who can remain calm, organised and effective under pressure?

Our Out of Hours Service provides essential support for GP out-of-hours care, minor injuries and minor illnesses across Oxfordshire as part of Primary Care Services. We are looking for an Urgent Care Coordinator to join our dedicated team.

This is a full-time role of 37.5 hours per week, worked across a rota. Hours may vary from week to week, with coordinator cover provided between 07:00 and 23:30, seven days a week, including evenings, weekends and public holidays.

You Will

• Coordinate and support the effective delivery of the wider Out of Hours Service.
• Have line management responsibility for a team of Driver/Receptionists.
• Communicate clearly and consistently with colleagues who work across different shifts and locations.
• Respond confidently to changing priorities in a busy, patient-focused environment.

The role requires flexibility to work the full range of shifts and to travel between rural community bases across Oxfordshire, including during unsociable hours.

If you are an adaptable and supportive leader with excellent communication skills and a commitment to patient-centred care, we would be delighted to hear from you.

• You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management responsibility for Driver and Receptionists. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary.
• You will have regular meetings with the Unit Manager, operational team and work closely with clinical leads for allocated bases.
• You will be responsible for patient flow monitoring and will elevate at the earliest opportunity any potential delays in patient treatment.
• You will have a wide range of situations to utilise your line management, customer care service experience, advanced IT, organisational, training, supervisory, problem-solving and people skills whilst playing a strong role in ensuring and managing workflow and service flow during the operation hours of OOHs and MIUs.
• You will support the Unit Manager and Operational Manager with opportunities for continuing management and leadership development and in-house training whilst working closely with Clinical Lead colleagues

You will be supported with Induction and training. There will be opportunities for progression within the service.

Applicants must have a full valid driving license and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

For further details / informal visits contact: Name: Marina Pirina Job title: Unit Manager Email address: [e-mail] Telephone number: 07917554360

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.