Urgent Care Coordinator(Non Clinical) - Chippenham (OOH, Minimum hours Contract)

HealthHero; Chippenham; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Generous holiday

Hourly rate + enhancements

Pension scheme

Cash plan

Life Assurance

Staff parking

Job summary

HealthHero Integrated Care is recruiting an Urgent Care Coordinator for our 24/7 urgent care team in Chippenham. The role covers out-of-hours shifts including weekday evenings, overnights, weekends, on a minimum hours contract with a 12-month fixed-term term and renewal potential.

You'll be the responsive contact point for medical, clinical and healthcare professionals, coordinating SPA and Out of Hours services while planning resources and supporting clinicians to access community health teams.

Qualifications

• A good standard of general education.
• Experience in a similar role.
• Excellent communication skills.
• Attention to detail.
• Ability to prioritise your workload.
• Caring and empathetic nature.

Responsibilities

• Responsive point of contact for medical, clinical and healthcare professionals, including ambulance service and NHS 111.
• Planning ahead to ensure people and resources are best utilised.
• Assisting clinicians to access community health teams.
• Supervising operational staff.

Skills

Communication

Attention to detail

Prioritisation

Empathy

Experience

Education basics

Job description

Are you interested in joining a dynamic team that provides the best possible care to patients?

Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? If so, we would love to hear from you!

We currently have an opportunity for an enthusiastic individual to join our Urgent Care team as an Urgent Care Coordinator, working on an out-of-hours basis, including weekday evenings, overnight shifts, and weekends, on a minimum hours contract. We are looking for someone who thrives in a busy and varied environment and wants to be part of a high-performing, supportive team.

Working on a minimum hours contract offers the flexibility to choose from available shifts based on our evolving operational needs. Whilst there is a minimum commitment of two shifts per month, you will have the opportunity to pick up additional shifts, up to a maximum of 37.5 hours per week.

Kindly note that this minimum hours contract is offered on a 12-month fixed-term basis, with the potential for renewal subject to operational requirements.

Please note that the majority of available shifts will be scheduled during weekday evenings, overnight shifts, weekends, and bank holiday periods.

About the role

The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.

About you

If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We’ll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.

You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users in this diverse role. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same.

If you are organised and enjoy planning, then your day could look something like this:

• Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111.

• Planning ahead to ensure people and resources are best utilised.

• Assisting clinicians to access community health teams.

• Supervising operational staff.

Key Skills and Experience

• A good standard of general education.

• Experience in a similar role.

• Excellent communication skills.

• Attention to detail.

• Ability to prioritise your workload.

• Caring and empathetic nature.

About us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation

• Video consultations

• Face-to-face appointments at our treatment centres

• Home visits for patients unable to travel

• Clinical assessment and advice following NHS 111 referrals

• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe's largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –
and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)

• A base rate of £13.63/hr + evening and weekend enhancements of up to £18.40/hr (dependent on shift times)

• Company Pension Scheme

• Simply Health cash plan membership

• Life Assurance

• Free staff parking

Closing date: Friday 13th November 2026 (5pm)

Office-based: Chippenham, Wiltshire

Additional information

* We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

***Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [e-mail]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.