Urgent Care Coordinator NEW Abingdon Posted today £32,073 - £39,043 per annum Band 5

Oxford Health; Abingdon; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension scheme

Cycle to work scheme

Staff accommodation

Job summary

Oxford Health is seeking an Urgent Care Coordinator to join the Out of Hours Service across Oxfordshire. The role is full-time (37.5 hours) on a rota that includes early mornings, evenings, weekends and public holidays.

You will lead a team of Driver and Receptionists, ensure smooth patient flow and effective service delivery across multiple bases. The role requires a full UK driving license and access to a vehicle.

Qualifications

• Supervisory or team leader experience in healthcare.
• Full UK driving license with own vehicle for work travel.
• Ability to work evenings, weekends and unsocial hours.
• Excellent communication and customer care in a fast-paced environment.
• Experience with healthcare IT systems (Adastra) is desirable.

Responsibilities

• Coordinate and support the delivery of the Out of Hours Service.
• Line management for Driver and Receptionists; performance and rota management.
• Communicate clearly across shifts and locations.
• Respond to changing priorities in a busy, patient-focused environment.
• Assist Unit Manager and Clinical Leads; support ongoing training and development.

Skills

Operational management

Communication skills

Customer care

IT literacy

Education

A Level or equivalent

Degree level qualification

Tools

Adastra

Job description

Job overview

Are you looking for a varied and rewarding role with a flexible shift pattern?

Are you a patient-focused problem solver who can remain calm, organised and effective under pressure?

Our Out of Hours Service provides essential support for GP out-of-hours care, minor injuries and minor illnesses across Oxfordshire as part of Primary Care Services. We are looking for an Urgent Care Coordinator to join our dedicated team.

This is a full-time role of 37.5 hours per week, worked across a rota. Hours may vary from week to week, with coordinator cover provided between 07:00 and 23:30, seven days a week, including evenings, weekends and public holidays.

You will:

• Coordinate and support the effective delivery of the wider Out of Hours Service.
• Have line management responsibility for a team of Driver/Receptionists.
• Communicate clearly and consistently with colleagues who work across different shifts and locations.
• Respond confidently to changing priorities in a busy, patient-focused environment.

The role requires flexibility to work the full range of shifts and to travel between rural community bases across Oxfordshire, including during unsociable hours.

If you are an adaptable and supportive leader with excellent communication skills and a commitment to patient-centred care, we would be delighted to hear from you.

Main duties of the job

• You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management responsibility for Driver and Receptionists. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary.
• You will have regular meetings with the Unit Manager, operational team and work closely with clinical leads for allocated bases.
• You will be responsible for patient flow monitoring and will escalates at the earliest opportunity any potential delays in patient treatment.
• You will have a wide range of situations to utilise your line management, customer care service experience, advanced IT, organisational, training, supervisory, problem-solving and people skills whilst playing a strong role in ensuring and managing workflow and service flow during the operation hours of OOHs and MIUs.
• You will support the Unit Manager and Operational Manager with opportunities for continuing management and leadership development and in-house training whilst working closely with Clinical Lead colleagues.

You will be supported with Induction and training. There will be opportunities for progression within the service.

Applicants must have a full valid driving license and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive:“Outstanding care delivered by an outstanding team”

Our values are:“Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person specification

Qualifications

Essential criteria

• Educated to A Level standard/or equivalent
• Evidence of computer literacy and advanced knowledge of MS applications
• Operational Management experience
• Excellent communication skills

Desirable criteria

• Supervisory management qualification/training
• Customer care skills/training
• NHS Experience
• Knowledge of primary care/OOH services
• Degree level qualification

Experience

Essential criteria

• Experience in a supervisory or team leader role within healthcare or a similar setting.
• Evidence of successfully addressing operational challenges and implementing solutions in real-time.
• Experience in working within a patient/ customer-focused environment.
• Customer focused approach and excellent telephone manners

Desirable criteria

• Experience in working specifically within Out of Hours or urgent care services.
• Familiarity with healthcare IT systems such as Adastra
• Demonstrated success in implementing service improvement initiatives with support.

Pesonal Qualities

Essential criteria

• Effective communicator (verbal and written)
• Able to work to own initiative and within teams
• Able to work under pressure and respond effectively to urgent situations.
• Able to form effective working relationships and open to constructive feedback to support development within the role
• Flexible and adaptable to meet the needs of an Out of Hours service, including regular working evenings, weekends, and unsocial hours including bank holiday working.
• Ability to work effectively under pressure/with distractions.
• Understanding of contractual or other requirements appropriate for role
• Hold a full UK Manual Driving license with access to own vehicle for work purposes and to travel between bases
• Availability to work across the whole county

Desirable criteria

• Experience of Team Building
• Experience in conflict resolution and handling complex HR issues.
• Ability to develop and deliver informal training sessions or team briefings

Knowledge

Essential criteria

• Patient Focussed
• Sensitivity to all aspects of confidentiality
• Financial Awareness

Desirable criteria

• Knowledge of primary care/OOH services
• Budgetary Experience

Documents to Download

JD/PS (PDF, 376.4KB)

OH Form (PDF, 216.6KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)