Urgent Care Administration Assistant | NHS Out-of-Hours

Mid Cheshire Hospitals; Crewe; On-site; GBP 14,000 - 19,000; Part time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Customer Care Assistant to provide administration support for the Urgent Treatment Centre and GP Out of Hours services. You will be the first point of telephone contact for healthcare professionals, handle GP referrals, organise workload, and maintain patient data with strict confidentiality.

Hours are 09:00–19:30, two days per week on a rolling 4-week rota.

Qualifications

• Experience in administration and co-ordinating workload.
• Good communication and telephone manner.
• Ability to maintain confidentiality and accurate record-keeping.

Responsibilities

• Provide an efficient reception service for patients, visitors and staff.
• Deliver administrative support to Community Teams and coordinate tasks.
• Enter demographics accurately onto Adastra, DCS and other trust systems.
• Monitor and escalate relevant national standards and targets, e.g. 4-hour ED target.
• Cover administrative gaps to support the Urgent Treatment Centre and Out of Hours Team.

Job description

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Customer Care Assistant to provide administration support for the Urgent Treatment Centre and GP Out of Hours services. You will be the first point of telephone contact for healthcare professionals, handle GP referrals, organise workload, and maintain patient data with strict confidentiality.

Hours are 09:00–19:30, two days per week on a rolling 4-week rota.