URC Resources Hub & Helpdesk Coordinator

Urc5; Greater London; Hybrid; GBP 38,599 - 40,180; Full time

Job summary

A leading resource management company in the UK is looking for a proactive Hub and Helpdesk Coordinator to manage daily operations and provide user-focused support. The role involves acting as the first point of contact for inquiries, resolving queries, monitoring performance, and preparing regular reports. Ideal candidates should have strong organizational skills and be able to work within hybrid settings. The position offers a full-time permanent contract with a salary between £38,599 and £40,180 per annum.

Qualifications

• Proactive and organised individual.
• Experience in monitoring performance and resolving issues.
• Ability to prepare performance reports.

Responsibilities

• Oversee day-to-day operations of the helpdesk.
• Act as the first point of contact for enquiries.
• Coordinate closely with teams to ensure reliable service.

Job description

URC Resources Hub & Helpdesk Coordinator

London (Hybrid)

Permanent contract, Full-time, 35 hours per week, Salary: Circa £38,599 – £40,180 per annum

We are seeking a proactive and organised Hub and Helpdesk Coordinator to oversee the day‑to‑day operation of the URC Resources Hub and deliver an efficient, user‑focused helpdesk service.

In this role, you will be the first point of contact for enquiries, triaging and tracking queries through to resolution and escalating issues as needed. You will monitor Hub performance, flag content and technical issues, maintain service documentation and coordinate closely with the relevant teams and users to ensure a consistent and reliable service.

The role also involves preparing regular performance reports and escalating risks or development needs, helping to support continuous improvement of the Hub’s operations.