Upvc Window/Door Service Engineer

General All-Purpose Plastics (Gap) Ltd; Lancashire; On-site; GBP 26,000 - 36,000; Full time

Job summary

General All-Purpose Plastics (Gap) Ltd seeks a UPVC Window and Door Service Engineer to repair and maintain uPVC windows and doors across the UK, visiting customers and diagnosing faults. The role demands practical, reliable people with strong customer service and repair experience.

You will inspect, diagnose and fix faults, explain options to customers and manage daily appointments with attention to safety and quality. Travel will be extensive and flexibility is essential.

Qualifications

• Experience repairing, servicing or installing uPVC windows and doors or related maintenance or glazing work.
• Knowledge of window/door components, hinges, handles and locking mechanisms.
• Good fault-finding skills and the ability to work independently.
• Full UK driving licence and willingness to travel to customer sites.
• Strong customer service and clear communication in customers' homes.
• Accurate completion of job records and attention to detail.
• Compliant with health and safety guidelines and manual handling.
• Flexible, dependable and eager to learn; can-do attitude is essential.

Responsibilities

• Attend customer properties to inspect, diagnose and resolve faults with uPVC windows and doors.
• Carry out repairs and adjustments to hinges, handles, locks and related hardware.
• Assess draughts, leaks and alignment issues and recommend solutions.
• Replace or repair components and ensure safe, professional work.
• Explain repair options and completed work clearly to customers.
• Plan daily appointments, manage tools/materials, and keep records of work.
• Maintain a clean, safe work area and follow company procedures.
• Look after equipment and vehicle and report defects promptly.

Skills

uPVC repairs

Window hardware

Fault finding

Driving licence

Customer service

Time management

Hand tools

Manual handling

Flexible attitude

Can-do attitude

Job description

Location - Blackburn based with extensive UK travel

Salary - Dependant on Experience

Join our team as a UPVC Window and Door Service Engineer, carrying out repairs, maintenance and adjustments to uPVC windows and doors. You will visit customers, diagnose faults and complete work safely and to a high standard. This role suits a practical, reliable individual with strong customer service skills and experience in window and door repairs.

Key responsibilities - UPVC window and door service engineer

• Attend customer properties to inspect, diagnose and resolve faults with uPVC windows and doors.
• Carry out repairs and adjustments to window and door hinges, handles, locks, mechanisms, hinges, seals and related hardware.
• Assess issues such as draughts, leaks, alignment problems and difficulty opening or closing, and recommend appropriate solutions.
• Replace or repair components as required, ensuring work is completed safely and to a professional standard.
• Explain repair options and completed work clearly and courteously to customers.
• Plan and organise daily appointments, manage tools and materials, and keep accurate records of work carried out.
• Maintain a clean and safe working area and follow health and safety, manual handling and company procedures.
• Look after company equipment and vehicle, reporting any defects or supply requirements promptly.

Essential skills and experience - UPVC repairs and maintenance

• Experience repairing, servicing or installing uPVC windows and doors, or transferable skills in a related maintenance or glazing role.
• Practical knowledge of window and door components, fittings and locking mechanisms.
• Good fault-finding skills and the ability to work methodically and independently.
• A full UK driving licence and confidence travelling to customer appointments.
• Strong customer service and communication skills, with a professional and considerate approach in customers’ homes.
• Good time management and attention to detail, including accurate completion of job records.
• Ability to use hand tools safely and carry out physical work in line with manual handling guidance.
• A flexible, dependable approach and a willingness to learn and develop.
• MOST IMPORTANTLY a can-do attitude and a desire to deliver excellent service!

Working hours, pay and benefits - service engineer role

• Details of working hours and pay will be shared during the recruitment process.
• Opportunities to develop your skills and grow your career.
• Employee benefits and discounts, subject to company policy.

We are an equal-opportunity employer

Diversity and inclusion are essential to us, and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and has an equal opportunity to succeed.

Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please contact our Recruitment Team.