Service Engineer

Anglian Home Improvements; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company van

31 days holiday (33 after 2 years)

Birthday off

Volunteer time off

Product discounts

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service installed products under a 10-year warranty. We provide a van, PDA, mobile phone and tools to perform the role efficiently.

You will visit customer homes to identify faults, perform repairs, and maintain high standards of customer care while ensuring timely service calls and accurate paperwork. A full driving license and relevant qualification are required.

Qualifications

• Experience in uPVC installation/maintenance is required.
• Excellent customer service skills for a customer-facing role.
• Able to work on own initiative in a standalone field-based role.

Responsibilities

• Visit customer homes, identify faults, and take action within warranty and quality standards.
• Provide high levels of service to every customer.
• Complete service calls on schedule using Right First Time approach; minimise cancellations.
• Accurately complete paperwork and update PDA device regularly.

Skills

uPVC installation & maintenance

Customer service

Independent / self-motivated

Driving licence

Education

Relevant qualification in uPVC installation/maintenance

Job description

Internal job ref: 1003223332

Status: Full Time

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?

Our Window and DoorEngineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You will need:

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• A full driving license

What We Offer

• Competitive basic salary and Performance related bonus
• Van (for business use only)
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Heavily discounted group discount scheme on all products
• Group Perks and freebies
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role,applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.