Upscale Waiter/Waitress — Refined Service & Perks

Soho House & Co.; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Team meal whilst on shift prepared by

50% Team discount on Food & Drink, 7

Staff Room Rates

Health Cash Plan (option to up to 2追加l

Job summary

Soho House in West London is seeking a keen Waiter/Waitress to deliver refined, attentive service to our members and guests. You will greet guests, take orders, suggest menu pairings, and ensure a smooth dining experience in line with the Club’s standards of discretion and excellence.

In this role you will coordinate with kitchen and bar teams, maintain pristine tables, accommodate dietary needs, and contribute to a welcoming atmosphere.

Qualifications

• 2-3 years in a similar high-end dining environment.
• Thrive in fast-paced, high-volume environments and maintain calm under pressure.
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Demonstrate competency as outlined in the training schedule and Club School.
• Work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.

Responsibilities

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating any allergies or dietary needs.
• Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service - top up water, wine, and beverages proactively throughout the member's stay.
• Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
• Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
• Support seamless payment through card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

Job description

Soho House in West London is seeking a keen Waiter/Waitress to deliver refined, attentive service to our members and guests. You will greet guests, take orders, suggest menu pairings, and ensure a smooth dining experience in line with the Club’s standards of discretion and excellence.

In this role you will coordinate with kitchen and bar teams, maintain pristine tables, accommodate dietary needs, and contribute to a welcoming atmosphere.