Upscale Waiter — Training, Perks & VIP Service

Soho House & Co.; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

Soho Friends Membership

50% staff discount on Food & Drink

Staff room rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff discount on Cowshed & Soho Home

Job summary

Soho House is seeking a waiter to deliver refined, attentive service to our members and guests in a fast-paced club setting. You will greet guests, take orders, recommend menu items, and coordinate with kitchen and bar teams to ensure timely, accurate service.

Join a dynamic team with weekly pay, staff discounts, health and dental plans, and ongoing training. Flexibility to work weekends and holidays is required to create memorable experiences for VIPs and members.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.

Responsibilities

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating any allergies or dietary needs.
• Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
• Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
• Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
• Support seamless payment through card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

Skills

High-end dining experience

Customer service

Teamwork

Problem solving under pressure

Flexible shifts

Job description

Soho House is seeking a waiter to deliver refined, attentive service to our members and guests in a fast-paced club setting. You will greet guests, take orders, recommend menu items, and coordinate with kitchen and bar teams to ensure timely, accurate service.

Join a dynamic team with weekly pay, staff discounts, health and dental plans, and ongoing training. Flexibility to work weekends and holidays is required to create memorable experiences for VIPs and members.