Unit Manager

Liverpool Street; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Fixed salary

Bonus program

Awards

Staff discount

Meals on shift

Uniform provided

Training & development

Pension scheme

Performance reviews

Job summary

Bagel Factory is seeking a Unit Manager to act as the pivotal link between the brand vision and customer experience in a London store. You will lead a hands-on team, drive sales, and ensure exceptional customer service aligned with WOWS pillars.

The role focuses on delivering high-quality products, maintaining brand standards, and managing P&L up to EBITDA while coaching Team Members and Team Leaders for performance and progression.

Qualifications

• Experience managing retail or hospitality teams.
• Strong commercial awareness and KPI focus.
• Proven leadership in fast-paced environments.
• Excellent communication with staff and customers.
• Highly organized with attention to detail.
• Strong problem solving and decision making.
• Positive, proactive, solution-focused attitude.

Responsibilities

• Ensure highest quality of bagels, drinks, and store presentation.
• Maintain food safety, health & safety standards, and policies.
• Oversee cleanliness, shop setup and operational consistency across shifts.
• Communicate sales targets and objectives; develop staffing and production plans.
• Report store performance to Operations Manager and propose improvements.
• Liaise with Head Office for routine and exceptional operations.
• Lead by example in a fast-paced environment; coach team members.

Skills

Retail & hospitality management

Commercial acumen

Team leadership

Communication

Organizational skills

Problem solving

Customer service mindset

Job description

Summary of role

The BF Unit Manager acts as the pivotal link between the Bagel Factory's strategic vision and the customer experience.

The manager is responsible for the overall operational and financial success of their branch, acting as a true "business owner" who leads with energy, passion and accountability.

This role focuses on: inspiring and leading the team, delivering exceptional customer experiences in line with Bagel Factory's W.O.W.S. pillars, serving high-quality bagels and drinks, driving strong commercial performance and maintaining brand excellence.

Reports to

BFOperations Manager, BF Regional Manger

Direct Reports

BFAssistant Manager, BF Team Leaders, BF Team Members.

Key Responsibilities

Operational Excellence

• To ensure the highest quality of bagels, drinks, and overall store presentation.
• To maintain strict compliance with food safety, health & safety standards, company policies, and statutory requirements.
• To oversee cleanliness, shop setup and operational consistency across all shifts.

Store Operational Strategy

• To communicate sales targets and objectives, as defined by the budget, to the team.
• To develop staffing plans and production/ordering schedules aligned with business needs.
• To accurately report store performance to the Operations Manager and discuss potential improvement actions.
• To liaise with Head Office teams to manage routine and exceptional store operations.

Customer Experience

• To deliver perfect experience for every customers
• To maintain a welcoming and engaging store atmosphere.
• To respond promptly and professionally to customer feedback or complaints.

Leadership & Team Development

• To lead by example in a fast-paced, hands-on environment.
• To conduct regular one-on-one meetings with team members to support development.
• To coach and mentor new Team Members and Team Leaders, fostering a positive, motivating, and high-performing team culture.

Financial Management

• To take full accountability for the store’s Profit & Loss (P&L) up to EBITDA.
• To monitor key performance indicators (KPIs) and manage labour and food costs effectively.

Commercial Management

• To maximize sales opportunities and identify strategies for revenue growth.
• To analyse and know local competitors and pinpoint potential new customers.
• To enhance customer engagement and strengthen loyalty.

People Management

• To recruit, train and develop new BF Team Members and BF Team Leaders.
• To manage staff performance.
• To approves leave requests and ensure that staff timecards are complete for payroll.

Performance measures

• Sales performance versus budget and Like-for-Like growth.
• Store-level P&L performance up to EBTDA store.
• Internal brand checklist outcomes
• Health & Safety audit compliance.
• Environmental Health Officer (EHO) inspection scores.
• Mystery Shopper results.
• Customer service standards and feedback.
• Staff retention and team development.

Key skills

• Experience - Previous management experience in retail or hospitality.
• Commercial Acumen - Ability to understand the main KPIs and translate insights into actionable plans.
• Leadership - Hands-on style with the ability to motivate and inspire the team under pressure.
• Communication - Excellent interpersonal and communication skills.
• Organisation - Highly organized with strong attention to detail.
• Problem Solving - Strong analytical, decision-making, and problem-solving skills.
• Mind set - Positive, proactive, and solution-focused attitude.

Progression opportunities

BF Operations Manager – managing a cluster of Bagel Factory shops in the UK.

Benefits

• Fixed-salary contract: the role comes with a guaranteed, stable base salary.
• Bonus scheme - eligibility to participate in the company’s bonus program, linked to store performance metrics.
• Awards - recognition and rewards for outstanding results, including "Unit Manager of the Month".
• Employee Perks – staff 25% discount on Bagel Factory products; free meals while on shift; company-provided uniform, access to training and development opportunities, access to pension scheme
• Semi-annual reviews: Regular performance evaluations to support career growth and identify opportunities for progression.

Compensation: Competitive salary