Team Leader

Canary Wharf; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25% discount on Bagel Factory products

Free meals while on shift

Company-provided uniform

Career development

Job summary

Bagel Factory in Canary Wharf is seeking a BF Team Leader to oversee front-of-house and back-of-house operations, ensuring high-quality food and outstanding service. You will supervise, motivate, and develop the team, model great bagels and service, and manage shifts to support operational excellence.

Reporting to BF Units manager and BF Assistant manager, you may also run shifts independently in management's absence, while maintaining the shop’s standards and safety guidelines.

Qualifications

• Proven leadership ability and team-building skills.
• Strong communication and interpersonal capabilities.
• Positive, proactive and professional attitude.
• Friendly, welcoming personality with resilience in a fast-paced shop.

Responsibilities

• Manage daily shop operations, including opening and closing procedures.
• Lead, motivate, and develop the team to deliver excellent customer experiences.
• Build a collaborative team environment and address issues promptly.
• Maximise sales, production efficiency and staff productivity.
• Ensure adherence to W.O.W.S pillars and high food safety standards.
• Train new team members and coach the team on the go.

Skills

Leadership

Communication

Interpersonal skills

Professional attitude

Fast-paced environment

Reliability

Job description

Summary of role

The BF Team Leader ensures smooth daily operations of a Bagel Factory shop, overseeing both front-of-house and back-of-house activities while maintaining high-quality food and outstanding customer service.

This role involves: supervising, motivating, and developing the team; showcasing what great bagels and great service look like every day; managing shifts effectively, and supporting the store management team to maintain operational excellence.

BF Team Leaders may also manage shifts independently when management is not present.

Reports to: BF Units manager, BF Assistant manager

Direct Reports: BFTeam member

Key Responsibilities

v To manage daily shop operations, including opening and closing procedures, independently

v To lead, motivate, and inspire the team to deliver excellent customer experiences

v To build and maintain a positive, collaborative team environment

v To address issues affecting customers, staff, or sales and take corrective action

v To maximise sales, production efficiency and staff productivity

v To ensure all team members follow Bagel Factory’s W.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye

v To monitor and optimize essential shop tasks

v To maintain high standards in production, food safety, and health & safety

v To demonstrate strong knowledge and expertise in core ingredients and products, including new recipes and seasonal ranges to brand standards

v To communicate effectively with the team and report quality or operational issues to the management team promptly

v To train new team members and provide coaching on the go to the team

v To enforce company policies and procedures.

Performance measures

v Mystery Shopper results

v Health & Safety audits

v Customer service standards and feedback

v Operational KPIs: sales and waste management

v EHO scores

Key skills

v Strong leadership, organisational, and teamwork skills

v Excellent communication and interpersonal abilities

v Positive, proactive, and professional attitude

v Friendly and welcoming personality

v Ability to work effectively in a fast-paced environment

v Reliable and accountable in reporting to BF Assistant and BF Unit Managers.

Progression opportunities

BF Assistant manager – leading the shop in the manager’s absence, responsible for performance and training.

Benefits

• 25% discount on Bagel Factory products
• free meals while on shift
• company-provided uniform
• career development