Unit Manager — Lead Store Growth & Customer Experience

Liverpool Street; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Fixed salary

Bonus program

Awards

Staff discount

Meals on shift

Uniform provided

Training & development

Pension scheme

Performance reviews

Job summary

Bagel Factory is seeking a Unit Manager to act as the pivotal link between the brand vision and customer experience in a London store. You will lead a hands-on team, drive sales, and ensure exceptional customer service aligned with WOWS pillars.

The role focuses on delivering high-quality products, maintaining brand standards, and managing P&L up to EBITDA while coaching Team Members and Team Leaders for performance and progression.

Qualifications

• Experience managing retail or hospitality teams.
• Strong commercial awareness and KPI focus.
• Proven leadership in fast-paced environments.
• Excellent communication with staff and customers.
• Highly organized with attention to detail.
• Strong problem solving and decision making.
• Positive, proactive, solution-focused attitude.

Responsibilities

• Ensure highest quality of bagels, drinks, and store presentation.
• Maintain food safety, health & safety standards, and policies.
• Oversee cleanliness, shop setup and operational consistency across shifts.
• Communicate sales targets and objectives; develop staffing and production plans.
• Report store performance to Operations Manager and propose improvements.
• Liaise with Head Office for routine and exceptional operations.
• Lead by example in a fast-paced environment; coach team members.

Skills

Retail & hospitality management

Commercial acumen

Team leadership

Communication

Organizational skills

Problem solving

Customer service mindset

Job description

Bagel Factory is seeking a Unit Manager to act as the pivotal link between the brand vision and customer experience in a London store. You will lead a hands-on team, drive sales, and ensure exceptional customer service aligned with WOWS pillars.

The role focuses on delivering high-quality products, maintaining brand standards, and managing P&L up to EBITDA while coaching Team Members and Team Leaders for performance and progression.