Bagel Shop Team Lead: Operations & Customer Experience

Canary Wharf; Greater London; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

25% discount on Bagel Factory products

Free meals while on shift

Company-provided uniform

Career development

Résumé du poste

Bagel Factory in Canary Wharf is seeking a BF Team Leader to oversee front-of-house and back-of-house operations, ensuring high-quality food and outstanding service. You will supervise, motivate, and develop the team, model great bagels and service, and manage shifts to support operational excellence.

Reporting to BF Units manager and BF Assistant manager, you may also run shifts independently in management's absence, while maintaining the shop’s standards and safety guidelines.

Qualifications

• Proven leadership ability and team-building skills.
• Strong communication and interpersonal capabilities.
• Positive, proactive and professional attitude.
• Friendly, welcoming personality with resilience in a fast-paced shop.

Responsabilités

• Manage daily shop operations, including opening and closing procedures.
• Lead, motivate, and develop the team to deliver excellent customer experiences.
• Build a collaborative team environment and address issues promptly.
• Maximise sales, production efficiency and staff productivity.
• Ensure adherence to W.O.W.S pillars and high food safety standards.
• Train new team members and coach the team on the go.

Connaissances

Leadership

Communication

Interpersonal skills

Professional attitude

Fast-paced environment

Reliability

Description du poste

Bagel Factory in Canary Wharf is seeking a BF Team Leader to oversee front-of-house and back-of-house operations, ensuring high-quality food and outstanding service. You will supervise, motivate, and develop the team, model great bagels and service, and manage shifts to support operational excellence.

Reporting to BF Units manager and BF Assistant manager, you may also run shifts independently in management's absence, while maintaining the shop’s standards and safety guidelines.