UC Field Engineer: Growth, Training & Impact
Southern Communications Limited
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Southern Communications Limited is seeking a Unified Communications Field Engineer to join a team delivering expert technical support and customer service for hosted telephony and IT/datacoms systems. You will install, configure, and support telecoms and IT infrastructure, liaising with customers and third-party IT professionals to ensure high-quality delivery.
The role requires hands-on experience with VoIP/SIP protocols, networking concepts, and the ability to work in a fast-paced environment.
Qualifications
- Minimum of 2 years IT or Telecoms support experience.
- Strong interpersonal and communications skills, on the phone, in person and electronically.
- Excellent problem-solving, attention to detail and analytical skills.
- Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
- Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice.
- Full UK driving license.
Responsibilities
- Installation and support of telecoms and IT/datacoms systems.
- Using Supplier Portals to manage systems and faults.
- Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
- Undertaking surveys and support for technical installation projects.
- Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
- Produce detailed technical documentation on system installation and support procedures.
- Providing customer training.
- Working closely with the service delivery and project teams.
Skills
Tools
Job description
Southern Communications Limited is seeking a Unified Communications Field Engineer to join a team delivering expert technical support and customer service for hosted telephony and IT/datacoms systems. You will install, configure, and support telecoms and IT infrastructure, liaising with customers and third-party IT professionals to ensure high-quality delivery.
The role requires hands-on experience with VoIP/SIP protocols, networking concepts, and the ability to work in a fast-paced environment.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
