Field Engineer

X-on Health; Southampton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 Days Holiday

Birthday Day Off

Holiday Buy Scheme

Cycle to Work Scheme

Winter Flu Jabs

Free On-Site Parking

Learning budget

Social events

Employee Assistance Program

Discount on Health Insurance

Annual Salary Review

Sick Pay (Enhanced)

Office pizza

Coffee voucher

SCG Mobile Benefit

Employee Referral Bonus

Pension Scheme

Job summary

X-on Health is seeking a Field Engineer to cover the South of England. You will install cabling, configure VOIP/WIFI systems, and support GP surgeries at Go-Lives while ensuring patient data protection and health-and-safety compliance.

You will travel to customer sites and work both independently and as part of a team. The role requires a full clean UK driving licence, DBS clearance, and a proactive approach to delivering excellent customer experience.

Qualifications

• Full clean UK driver's license.
• A DBS check is required.
• Ability to complete work to a high standard whilst following Health & Safety regulations.
• In-depth knowledge of installing cabling and VOIP/WIFI systems in surgery or commercial environments.

Responsibilities

• Install CAT5e cabling and enhance data cabling infrastructure.
• Conduct site surveys in surgery environments and provide detailed reports.
• Install and configure VoIP phones, switches, routers and WIFI within surgery environments.
• Provide on-site customer support and training at go-lives.
• Troubleshoot issues, diagnose faults and resolve them.
• Attend regular product courses and stay up to date with the product range.
• Ensure customer satisfaction and comply with Health & Safety, Data Protection policies.
• Proactively promote products and services to generate leads.

Skills

Driver's license

DBS check

Customer service

Communication skills

Time management

Problem-solving

Team player

Job description

Job DescriptionField EngineerArea Covering: South of EnglandSalary: £31,750As a Field Engineer you will be responsible for assisting in the smooth delivery of Surgery Connect, Surgery Assist, Surgery Insights, and Surgery Intellect powered by Tortus, to the customers' sites (mainly surgeries) around the country. This will include, but is not limited to, installing and setting up hardware. Installing structured cabling, fault finding and assisting surgery staff in setting up PC's, etc.

Key Tasks

• Installation of new CAT5e cabling and enhancing the existing data cabling infrastructure, including installation of trunking.
• Conduct site surveys in surgery environments and provide detailed reports with your findings
• Installation and configuration of VoIP phones/Phonebar/switches/routers as well as WIFI systems to existing or new structured cabling within a surgery environment.
• On-site customer support, to give demonstrations and ad hoc training at "Go-Lives".
• Troubleshooting a range of issues investigating, diagnosing faults, and working through to resolution.
• To keep up to date with X-on Health's emerging product range and its functionality. Attend regular product courses, where available on the Academy, as set out within the training plan
• To ensure customer satisfaction at the highest level.
• Undertake SSRAMS and RA complying with the company's Health & Safety and Data Protection, Information Security, PCI & DSP policies and procedures.
• Proactively promote products and services, contributing to leads and referrals

What will you need to be successful?

• Ability to complete work to a high standard whilst following Health & Safety regulations.
• In-depth knowledge of the installation of new cabling and enhancing existing data cabling infrastructures and VOIP/WIFI systems within a surgery or commercial environment.
• Able to work independently and as part of a team.
• Strong communication skills and a passion for customer service.
• Ability to work under pressure and multitask.
• Excellent time management skills.
• High attention to detail and problem-solving skills.
• Full clean UK driver's license.
• A DBS check is required.

You will enjoy this role is you...

• Are happy to travel and work away from home up to 4 nights a week.
• Enjoy delivering an excellent customer experience.
• Flexible - can do attitude and a proactive approach
• Get satisfaction from using problem-solving skills.
• Enjoy working directly (face to face) with GP surgeries.
• Thrive working within the Health Care industry, improving the experience of millions of people across the country when accessing primary care.

Benefits

• 25 Days Holiday
• Birthday Day Off
• Buy Holiday Scheme
• Cycle to Work Scheme
• Winter Flu Jabs
• Free On-Site Parking
• Learning and development budget with Professional Qualification
• Support Social benefits (paid social events)
• Employee Assistance Program
• Discount on Health Insurance
• Annual Salary Review
• Enhanced Company Sick Pay
• Monthly pizza in the office (Hybrid employees)
• coffee voucher (Remote employees)
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme

SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.JBRP1_UKTJ