Underwriting Team Lead — Colchester

McNeil & Co.; Colchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

McNeil & Co. in Colchester, United Kingdom, is seeking a Team Leader (50% Underwriting) for a full-time role based in Colchester.

The position leads a team of underwriters, oversees day-to-day underwriting activities, and drives service quality, efficiency and growth in collaboration with stakeholders. The role requires strong coaching, performance management, and communication with brokers and internal teams to deliver reliable underwriting services and manage workloads in line with Arch

Responsibilities

• Manage own and team workloads in accordance with prescribed processes to successfully deliver a strong service strategy, required SLAs and quality standards.
• Adapt priorities of team in collaboration with stakeholders according to changing needs.
• Responsibility for achieving and maintaining an effective, inclusive and stable team delivering required outputs.
• Manage team performance; ensuring good understanding of current performance levels, ensuring underperformance is identified quickly, and addressed effectively and in accordance with Arch guidelines.
• Ensuring that performance above expectation is highlighted and celebrated.
• Undertake effective and documented 1-1’s with team members.
• Ensuring deployment, adoption and adherence to company and NUH prescribed processes and practices (e.g. prescribed file and technical governance, standard work, supporting quality assessment process, positive and productive contribution to huddles etc).
• Review team processes and collate feedback and work collaboratively to identify solutions to remove blockers, aide continuous improvement and find efficiencies.
• Work collaboratively with other parts of the organisation, especially the regions, claims and survey teams, when required.
• Supporting your team to achieve the same, through effective coaching, support and performance management.
• Ensure any relevant communications are shared with the team, regions or relevant stakeholders in the appropriate format(s) and in a timely manner.
• Act as the principle escalation point for brokers, including complaints.
• Effectively resolve these escalated matters through application of strong ownership, effective delegation, and a solution and customer focussed approach.
• Assist with regular and ad hoc reporting requests from stakeholders

Job description

McNeil & Co. in Colchester, United Kingdom, is seeking a Team Leader (50% Underwriting) for a full-time role based in Colchester.

The position leads a team of underwriters, oversees day-to-day underwriting activities, and drives service quality, efficiency and growth in collaboration with stakeholders. The role requires strong coaching, performance management, and communication with brokers and internal teams to deliver reliable underwriting services and manage workloads in line with Arch