Underwriting Team Manager

14101 Arch Europe Insurance Services Ltd; Colchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

Arch Europe Insurance Services Ltd is part of Arch Capital Group Ltd, a Bermuda-based specialty insurer. The company seeks a senior underwriting leader to oversee day-to-day activities, drive performance, and foster a collaborative, high-performing team environment.

The role emphasizes development, delivery of efficient underwriting for brokers, adherence to governance, and strong stakeholder collaboration across regions and claims teams.

Qualifications

• Lead and develop a team of Underwriters with a focus on quality, efficiency, growth and service excellence.
• Proven ability to drive performance, coach staff and align with organizational guidelines.

Responsibilities

• Manage own and team workloads to deliver a strong service strategy, SLAs and quality standards.
• Adapt team priorities in collaboration with stakeholders according to changing needs.
• Ensure an effective, inclusive and stable team delivering outputs.
• Monitor team performance, identify underperformance and take corrective action per Arch guidelines.
• Highlight and celebrate performance above expectations.
• Conduct regular 1-1 meetings to support development.
• Ensure adherence to prescribed processes and governance; contribute to quality assessments.
• Collaborate with other parts of the organization, including regions, claims and survey teams.
• Provide coaching, support and performance management to the team.
• Communicate relevant information to team and stakeholders in a timely manner.
• Act as escalation point for brokers; resolve escalated matters with ownership and customer focus.
• Assist with regular and ad-hoc reporting requests.

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals.

In short, We Enable Possibility.

To lead and develop a team of Underwriters, focusing on commitment to quality, efficiency, growth and excellence in service delivery. This role ensures strong performance by fostering a collaborative and high performing team environment. To oversee day-to-day underwriting activities, supporting individual and team development. To achieve personal and team objectives through the delivery of efficient case underwriting service to brokers.

Key Tasks & Responsibilities

• Manage own and team workloads in accordance with prescribed processes to successfully deliver a strong service strategy, required SLAs and quality standards.
• Adapt priorities of team in collaboration with stakeholders according to changing needs.
• Responsibility for achieving and maintaining an effective, inclusive and stable team delivering required outputs.
• Manage team performance; ensuring good understanding of current performance levels, ensuring underperformance is identified quickly, and addressed effectively and in accordance with Arch guidelines.
• Ensuring that performance above expectation is highlighted and celebrated.
• Undertake effective and documented 1-1’s with team members.
• Ensuring deployment, adoption and adherence to company and NUH prescribed processes and practices (e.g. prescribed file and technical governance, standard work, supporting quality assessment process, positive and productive contribution to huddles etc).
• Review team processes and collate feedback and work collaboratively to identify solutions to remove blockers, aide continuous improvement and find efficiencies.
• Work collaboratively with other parts of the organisation, especially the regions, claims and survey teams, when required.
• Supporting your team to achieve the same, through effective coaching, support and performance management.
• Ensure any relevant communications are shared with the team, regions or relevant stakeholders in the appropriate format(s) and in a timely manner.
• Act as the principle escalation point for brokers, including complaints.
• Effectively resolve these escalated matters through application of strong ownership, effective delegation, and a solution and customer focussed approach.
• Assist with regular and ad hoc reporting requests from stakeholders

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.

14101 Arch Europe Insurance Services Ltd Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.

Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously.