Underwriting Team Lead - Drive Quality & Growth

McNeil & Co.; Colchester; Presencial; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Arch Europe Insurance Services Ltd is part of Arch Capital Group Ltd, a Bermuda-based specialty insurer. The company seeks a senior underwriting leader to oversee day-to-day activities, drive performance, and foster a collaborative, high-performing team environment.

The role emphasizes development, delivery of efficient underwriting for brokers, adherence to governance, and strong stakeholder collaboration across regions and claims teams.

Formación

• Lead and develop a team of Underwriters with a focus on quality, efficiency, growth and service excellence.
• Proven ability to drive performance, coach staff and align with organizational guidelines.

Responsabilidades

• Manage own and team workloads to deliver a strong service strategy, SLAs and quality standards.
• Adapt team priorities in collaboration with stakeholders according to changing needs.
• Ensure an effective, inclusive and stable team delivering outputs.
• Monitor team performance, identify underperformance and take corrective action per Arch guidelines.
• Highlight and celebrate performance above expectations.
• Conduct regular 1-1 meetings to support development.
• Ensure adherence to prescribed processes and governance; contribute to quality assessments.
• Collaborate with other parts of the organization, including regions, claims and survey teams.
• Provide coaching, support and performance management to the team.
• Communicate relevant information to team and stakeholders in a timely manner.
• Act as escalation point for brokers; resolve escalated matters with ownership and customer focus.
• Assist with regular and ad-hoc reporting requests.

Descripción del empleo

Arch Europe Insurance Services Ltd is part of Arch Capital Group Ltd, a Bermuda-based specialty insurer. The company seeks a senior underwriting leader to oversee day-to-day activities, drive performance, and foster a collaborative, high-performing team environment.

The role emphasizes development, delivery of efficient underwriting for brokers, adherence to governance, and strong stakeholder collaboration across regions and claims teams.