Underwriting Ops & Tech Support Lead

AIG; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG's Talbot Underwriting Services Ltd (TS1) seeks an Underwriting Technical Support Manager to lead the underwriting support team in London, driving operational excellence across underwriting and IT collaboration.

The role requires strong team leadership, Lloyd's market experience, and solid underwriting knowledge, with a focus on process improvements, regulatory awareness, and effective communication with senior stakeholders.

Qualifications

• Commercial Insurance experience.
• Direct team management experience.
• Experience in the insurance industry, specifically underwriting, with knowledge of Lloyd's market and regulatory impact.
• ACII coursework preferred but not required.
• Working knowledge of insurance operating systems used to rate, code, track and issue policies.

Responsibilities

• Manages a team of Technical Assistants and Sr. Technical Assistants, including hiring, performance management, and scheduling.
• Oversees day-to-day operations of the underwriting support unit.
• Act as first escalation point for operations staff on service issues.
• Develops relationships with underwriters and CoE partners to execute end-to-end Operations processes.
• Tracks quality, timeliness, productivity, and service delivery; translates into metrics for the team.
• Reviews workflows and reports to drive process efficiency and regulatory compliance.
• Supports IT development efforts as SME for Talbot IT and external providers.
• Maintains open communication with underwriters to foster partnership and teamwork.

Skills

Team management

Underwriting knowledge

Lloyd's market experience

Regulatory knowledge

Time management

Analytical skills

Executive communication

Education

ACII coursework

Tools

Insurance operating systems

Job description

AIG's Talbot Underwriting Services Ltd (TS1) seeks an Underwriting Technical Support Manager to lead the underwriting support team in London, driving operational excellence across underwriting and IT collaboration.

The role requires strong team leadership, Lloyd's market experience, and solid underwriting knowledge, with a focus on process improvements, regulatory awareness, and effective communication with senior stakeholders.