Underwriting Technical Support Manager

AIG; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG's Talbot Underwriting Services Ltd (TS1) seeks an Underwriting Technical Support Manager to lead the underwriting support team in London, driving operational excellence across underwriting and IT collaboration.

The role requires strong team leadership, Lloyd's market experience, and solid underwriting knowledge, with a focus on process improvements, regulatory awareness, and effective communication with senior stakeholders.

Qualifications

• Commercial Insurance experience.
• Direct team management experience.
• Experience in the insurance industry, specifically underwriting, with knowledge of Lloyd's market and regulatory impact.
• ACII coursework preferred but not required.
• Working knowledge of insurance operating systems used to rate, code, track and issue policies.

Responsibilities

• Manages a team of Technical Assistants and Sr. Technical Assistants, including hiring, performance management, and scheduling.
• Oversees day-to-day operations of the underwriting support unit.
• Act as first escalation point for operations staff on service issues.
• Develops relationships with underwriters and CoE partners to execute end-to-end Operations processes.
• Tracks quality, timeliness, productivity, and service delivery; translates into metrics for the team.
• Reviews workflows and reports to drive process efficiency and regulatory compliance.
• Supports IT development efforts as SME for Talbot IT and external providers.
• Maintains open communication with underwriters to foster partnership and teamwork.

Skills

Team management

Underwriting knowledge

Lloyd's market experience

Regulatory knowledge

Time management

Analytical skills

Executive communication

Education

ACII coursework

Tools

Insurance operating systems

Job description

Join us as an Underwriting Technical Support Manager

Make your mark in Talbot

Talbot operates within the Lloyd’s Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients’ evolving and often unique needs. Syndicate 2019 provides Lloyd’s investors with access to AIG’s Private Client Select (PCS) portfolio.

How you will create an impact

Reporting to the Operations Manager, this position is responsible for the management of underwriting support staff. The staff roles managed may include any combination of Technical Assistant or Sr. Technical Assistant. This includes human resource management including mentoring, counselling, goal setting, and staff development. Promotes teamwork and collaboration in partnership with underwriting and other functional teams within the company.

People Management

• Manages a team of Technical Assistants
• Actively manages the team in all aspects, such as hiring, performance management, development, and schedule coordination.
• Manages the day-to-day operations of the support unit.
• First point of escalation for operations staff regarding service issues.
• Identify servicing issues and works with the Operations Manager to document the issue and follow up through resolution.

Operations Support

• Develops key relationships with underwriters and CoE partners to execute the end-to-end Operations processes.

• Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual, team, and unit metrics.

• Review and manage production and quality control reports and take appropriate action for improved results.

• Ensures compliance with workflows and procedures.

• Review workflows/processes in order to identify process efficiencies. Document workflow/process changes, train onshore/offshore staff, and implement and monitor change through BAU status.

• Support any IT development efforts as a subject matter expert. Act as the point of coordination and functional subject matter expert for solutions provided and supported by Talbot IT and external software/solution providers

• Maintains open and effective communication with underwriters in order to foster partnership and teamwork.

• Proactively maintains effectiveness when experiencing changes in work responsibilities or environment; adjusts effectively to work within the new structure, process requirements, or culture.

What you’ll need to succeed

• Commercial Insurance experience.
• Direct team management experience. Ability to build coherent teams and to lead teams through significant operation and cultural change
• Experience in the insurance industry, specifically underwriting, with experienced knowledge of the Lloyds market, its regulatory requirements, and the impact this may have on a proposed solution or business change.
• Coursework completed towards ACII, or other relevant commercial insurance industry designations preferred but not required.
• Working knowledge of insurance operating systems which are used to rate, code, track and/or issue insurance policies.
• Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.
• Demonstrated excellent marketing, influencing, negotiating and communication skills in dealing with C-suite leaders.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

OP - Operations

Talbot Underwriting Services Ltd (TS1)