Underwriting Operations Assistant FTC

Avencia Talent Solutions Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

HDI Global SE in London is seeking an Underwriting Operations Assistant to join the Long Tail hub. You will provide operational services, pre-bind and post-bind support to our underwriters, and collaborate with the Operations team to boost efficiency and service levels.

The role requires experience in the insurance sector, knowledge of London Market practices, and solid MS Office skills. You will work on data entry in Geras, data quality control, and relationship management with underwriters and

Qualifications

• Previous experience within an insurance role.
• Knowledge of London Market practices within underwriting is desirable.
• Proficiency with MS Office (Outlook, Excel) and data entry tools.

Responsibilities

• Provide underwriting administration and data entry into Geras for multiple policy types.
• Maintain data quality and ensure compliance with data quality protocols.
• Support underwriters and brokers with timely workflow and response times.
• Monitor and assist with reporting and KPI-related data for the team.
• Assist with IT system understanding and UK user group activities.

Skills

Insurance experience

London Market knowledge

MS Office

Data entry accuracy

Education

A-level or higher

Tools

Geras

Job description

About us

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

This position is a 15 month fixed term contract.

The role

To provide Operational services as part of the "Long Tail" hub. This operational hub works very closely with the Liability & Life Sciences, Motor, Cyber & Ireland Underwriters working within the London and Ireland Offices. The Underwriting Operations Assistant will provide Operational services and provide Pre-Bind and Post-Bind support to our Underwriters. Additionally, working with the Operations team to help refine the support that we are providing to our Underwriting teams and transforming the way we provide this to ensure high levels of efficiency and service. This role would suit an individual that has worked within the Insurance industry, with experience or an interest in an Operational role.

Key accountabilities

• Underwriting Administration
  • Transferral of underwriting information and correspondence into documentmanagement system where appropriate
  • Data entry of all policy types and endorsements using our underwriting data entry system - Geras - on behalf of the team
  • Data entry in to any relevant team systems
  • Ensuring a timely, efficient and appropriate workflow process is followed to from start to finish
• Data Quality
  • Monitor and review the Policy data input to Geras, ensure compliance with dataquality protocols, via the Approval Gate.
  • Responsible for individual error rate and ensuring that this is in line with company standards & expectations
• Managing Relationships
  • Support the Operations team by delivering a high quality service to the business
  • Develop and maintain a strong, long-term relationship with our underwriters along with their brokers by providing them with an excellent service
• Risk and Controls
  • Ensure all risks comply with regulatory and compliance checks, which in turn are all performed within the underwriting guideline adhering to all Local and Group guidelines
  • Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible
• Process Improvement
  • Make suggestions for process improvements within your role
  • Enhance and improve the effectiveness of the service and systems used in the Operations team and if needed participate in special underwriting projects if required
• Credit Control
  • Accounting Queries - Reconcile and investigate accounting queries from Technical operations team
• Reporting
  • MI Reporting - Understand reporting environment and assist with team KPI/Regulatory reporting when requiredAnalysis of data and/or preparing reports for own & underwriters purpose
• IT
  • Ensure full understanding of IT systems utilised within role
  • Attendance of UK Key User Group to understand any changes to systems and provide input regarding these
• Skills & experience
  • Previous experience within an insurance role
  • Knowledge of London Market; key practices and principles within the underwriting sector are desirable but not essential
  • Intermediate MS Office skills - Outlook, Excel
  • A-level or equivalent or higher
• Other
  • As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.