Senior Underwriting Assistant

Lorien; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Lorien is seeking an experienced Underwriting Assistant to join our London Operations team, supporting a busy Energy and Construction portfolio. The role involves processing policies, premiums, endorsements and renewals, while maintaining data quality and providing essential administrative support to underwriting teams.

The successful candidate will collaborate with underwriters, brokers and internal stakeholders to ensure high service standards and smooth policy administration in a fast-paced

Qualifications

• Experience in underwriting support or insurance operations.
• Experience with energy, construction or specialty insurance preferred.
• Excellent attention to detail and data accuracy.
• Strong organisational and prioritisation skills.
• Effective written and verbal communication.

Responsibilities

• Process premiums, policies, endorsements, renewals and related transactions accurately.
• Maintain underwriting information across systems and databases.
• Support document management and ensure records are up to date.
• Assist with month-end processes and reporting requirements.
• Support renewal activities and broker account administration.
• Escalate operational issues when needed.

Skills

Attention to detail

Organisational skills

Communication skills

Stakeholder management

Problem solving

Tools

Insurance administration systems

Job description

We are seeking an experienced Underwriting Assistant to join our Operations team in London, supporting a busy Energy and Construction portfolio.

This position plays a key role in delivering high-quality operational and administrative support to underwriting teams, ensuring the accurate processing of policies, premiums, endorsements, renewals and related transactions. The successful candidate will work closely with underwriters, brokers and internal stakeholders, helping to maintain exceptional service standards while supporting business growth objectives.

This opportunity is ideal for a driven insurance professional who enjoys working in a fast-paced environment, has excellent attention to detail, and is passionate about delivering operational excellence.

About the Team

The Underwriting Support team sits within the broader Operations function and provides a vital link between underwriting teams and operational services. The team is responsible for ensuring the accurate and timely processing of underwriting data, supporting policy administration activities and maintaining high standards of data quality.

Working closely with finance, claims, credit control and offshore processing teams, the function plays a critical role in supporting efficient business operations and delivering excellent service to both internal and external stakeholders.

Key Responsibilities

• Accurately process premiums, policies, endorsements, renewals, quotes and submissions within agreed service standards.
• Maintain underwriting information across relevant systems and databases.
• Support document management activities and ensure records are complete and up to date.
• Assist with month-end processes and reporting requirements.
• Support the resolution of transactional issues relating to premium processing, signings and cash management.

Stakeholder Support

• Develop strong working relationships with underwriting teams and key business stakeholders.
• Respond promptly to requests for policy and processing information.
• Support renewal activities, including preparation of renewal packs and maintenance of renewal trackers.
• Liaise with brokers regarding account administration and query resolution.
• Escalate significant operational issues where necessary.

Data Quality & Process Improvement

• Ensure a high level of data accuracy and integrity across all activities.
• Identify data quality issues and support corrective actions.
• Contribute to process improvement initiatives and operational efficiency projects.
• Support audit, compliance and governance activities as required.
• Assist with the implementation of operational and system enhancements.

Team Contribution

• Work collaboratively with colleagues across Operations and Underwriting.
• Share knowledge and best practice within the team.
• Participate actively in team meetings and business initiatives.
• Support training and development activities where appropriate.
• Contribute positively to team objectives and a culture of continuous improvement.

Skills & Experience

• Previous experience in an Underwriting Assistant, Underwriting Support or similar insurance operations role
• Experience working within either Energy, Construction or Specialty Insurance classes, or a general London Market insurance process experience at UA level
• Experience using insurance administration systems.
• Excellent attention to detail and commitment to data accuracy.
• Strong organisational and prioritisation skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Effective stakeholder management and relationship-building capabilities.
• Proactive approach to problem solving.
• Ability to work independently and collaboratively as part of a team.

Why Join Us?

This is an excellent opportunity to join a collaborative and high-performing team within the London Market. You will gain broad exposure to underwriting operations, work closely with experienced insurance professionals and play an important role in supporting the successful delivery of underwriting activities.

If you are looking to further develop your career within insurance operations and thrive in a dynamic environment, we would be delighted to hear from you.