Underwriting & Claims Operations Manager

ENGINEERINGUK; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Underwriting & Claims Operations Manager to lead a dynamic team in a competitive market. This role involves ensuring operational excellence, fostering a collaborative environment, and driving compliance with regulatory standards. You will be pivotal in managing client relationships and enhancing team performance through effective people management. Join a forward-thinking organization that values diversity and innovation, and be part of a culture that encourages growth and collaboration. This is an exciting opportunity to make a significant impact in the life insurance sector.

Benefits

25 days annual leave

Private medical insurance

Employer's contributory pension of 10%

Fully paid 6 months family leave

On target bonus

Qualifications

• Experience in Life and Health insurance and Reinsurance market.
• Strong communication and organizational skills.

Responsibilities

• Lead and manage the Operations team to meet SLAs for Underwriting and Claims.
• Monitor quality and appropriateness of decisions and processes.
• Support development of team members through Continuous Conversations.

Skills

Commercial understanding of Life and Health insurance

Stakeholder management

Organizational skills

High-quality written communication

Education

ACII or Equivalent Degree

Job description

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Underwriting & Claims Operations Manager

Together, we engage with everything we have and are, to help humankind act braver and better.

About UK Life Branch:

With the office in Munich, it forms the Life 1 division of Munich Re. The UK life market is one of the, if not the, most competitive life markets in the world. We understand that Life insurers work in a dynamic market where medical progress, demographic trends and changing lifestyles are constantly giving rise to new risk landscapes. This demanding situation is made even more challenging by changing laws and regulations and ever tougher competition. So we need a smart strategy and structure to succeed.

At UK & Ireland Life we have three pillars to our business strategy, protection, longevity, and reinsurance structuring. All three are key to the success of our business so it's important to look at the big picture.
In terms of clients, we trust them as experts of their business and provide them with the financial strength of the world's largest reinsurer, global expertise, and sharp pricing so that they are both competitive and profitable.

About the role:

• To lead a motivated, functioning Operations team, ensuring adequate resource is deployed to the tasks of the Operations team to meet agreed SLA's for Underwriting and Claims referrals.
• Effective people management of the Underwriting & Claims team, striving for a collaborative environment based on psychological safety where each team member feels they can be their authentic self and freely contribute to meeting personal and collective objectives.
• Stand up for marginalised people or groups within UKLB, calling out behaviours or action that are not aligned with the UKLB DEI principles. Acting as a visible ally taking accountability in visibly supporting the DEI strategy.
• Represent the Underwriting & Claims management team in line with our leadership values, our DEI principles and management culture.
• Monitor the quality and appropriateness of internal and client decisions and processes and procedures for Underwriting and Claims to protect our bottom line.
• Contribute to the overall relationship management i.e. your client counterparts (including visits, reviews, training) of past and present clients.
• Act in a manner that is aligned with our risk culture governance.

Key Responsibilities:

• Support the development of each member of the Operations team by adopting Continuous Conversations and by providing high challenge and high support.
• Ensure Development Plans and Commitments are agreed and regularly reviewed and updated where necessary.
• Manage workflow and resource including support from wider Underwriting & Claims team to meet internal/external SLAs of Operations team tasks.
• Take responsibility for reviewing and client internal audit results for Underwriting and Claims to ensure quality and standards are maintained.
• Assess complex large and or complex underwriting referrals across all main lines of business if/when needed.
• Manage/coordinate internal audit for Underwriting & Claims and monitor and report results.
• Take ownership for delivery of agreed client audit programme for Underwriting, Claims and Group Risk.
• Adopt a data-led approach to monitoring SLA's, referral volumes and resource.
• Ensure that all practices comply with the guidelines stipulated by Munich Re and the processes set out within UKLB.

Key Skills & Experience:

• Commercial understanding of Life and Health insurance and Reinsurance market.
• Confident and effective in dealing with internal stakeholders and with external clients at all levels.
• Strong organisational skills to meet deadlines and manage client expectations.
• Ability to produce high quality written material.

Qualifications and Educational Requirements:

• ACII or Equivalent Degree level desirable.

Regulatory & Conduct Requirements:

In addition to the responsibilities set out above, the Underwriting & Claims Operations Manager role will also become responsible for:

• Ensuring compliance with Insurance Distribution Directive.
• Ensuring compliance with Munich Re's Code of Conduct and the FCA Conduct Rules.

Benefits

You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%. We are one of the few employers to offer fully paid 6months family leave for times when you need it the most.

About us

You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders

We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn

You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions

We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

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