Motor Claims Handler

Keoghs; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year

Simply Healthcare Cash Plan

24/7 online GP support

Death in Service after 1 year

Pension contribution

Employee Resource Groups

Cycle to Work Scheme

Gym Flex

Discounts at local retail outlets

Season Ticket Loan

Gym Flex

Online Discount Sites

Discounted Gourmet Society Membership

Discounted Merlin tickets

Discounts at local retail outlets

Job summary

A legal services company in Liverpool is seeking a Motor Claims Handler to manage litigated small claims track files effectively. This position involves negotiating settlements, drafting court documents, and ensuring all case management procedures are followed accurately. Candidates should possess experience in law and excellent communication skills. The role includes a supportive training approach to help develop essential skills in file handling, offering a vibrant work culture with numerous employee benefits.

Qualifications

• Established experience in law through education or experience.
• File handling experience within a law practice or insurer.
• Good understanding of highway code and road traffic act principles.
• Ability to plan and prioritise workloads.
• Efficient in a process driven environment.
• Drive to take development opportunities when they arise with a positive attitude.
• Excellent listening and verbal communication skills.
• Excellent written communication skills and the ability to compose professional written communications.
• Ability to follow instruction with attention to detail.
• Ability to recognise when sensitivity and tact are required.
• Effectively work within a team.
• Basic knowledge of the Court Practice Rules.

Responsibilities

• Manage a caseload of Small Claims Track cases, ensuring deadlines are met.
• Conduct telephone discussions and negotiations to pursue settlement.
• Draft Court documents and comply with deadlines.
• Conduct telephone discussions and negotiations to pursue settlements.
• Proof witnesses, assess evidence and draft statements.
• Draft Court documents and meet deadlines.
• Instruct, brief and liaise with Counsel.
• Guide Defendant through litigation and set expectations.
• Maintain case management, billing and MI records.
• Delegate tasks to team members where appropriate.
• Handle correspondence and calls within service levels.
• Update reports on receipt of evidence.
• Adhere to Client Guidelines and ISO 9001 standards.
• Ensure compliance with SRA Standards & Regulations.

Skills

Established experience in law

File handling experience

Excellent communication skills

Attention to detail

Team collaboration

Development mindset

Active listening

Written communication

Attention to detail

Team collaboration

Court Practice Rules

Job description

Motor Claims Handler – Keoghs – Liverpool

Keoghs, Liverpool, United Kingdom

3 days ago – be among the first 25 applicants

Join to apply for the Motor Claims Handler role at Keoghs

Description

To effectively manage a portfolio of litigated small claims track files (including those in the OIC portal) under the supervision and guidance of a lead File Handler/supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. This is a perfect opportunity for someone wanting to take their first steps in litigated file handling and develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/supervisor.

Key Accountabilities

• Management of a caseload of Small Claims Track cases, ensuring Court and OIC portal deadlines are met.
• Delivery of agreed performance targets and quality standards.
• Analysis of evidence to create an initial case strategy on liability and quantum.
• Undertake effective telephone discussions and negotiations with client, defendant, third party insurer and solicitor to pursue settlement.
• Proofing witnesses, assessing evidence and drafting statements.
• Drafting of Court documents and comply with all Court deadlines.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and MI systems to ensure completeness of records.
• Delegation of tasks where appropriate to other members of the team.
• Dealing with correspondence and telephone calls within strict service level agreements.
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines and ensuring files are kept within ISO 9001 guidelines.
• Ensuring compliance with the SRA Standards & Regulations.

Working Hours

35 hours per week – Monday to Friday 9am – 5pm with 1 unpaid hour for lunch.

Experience, Skills and Qualifications

• Established experience in law through further education or experience.
• File handling experience within a law practice or insurer.
• Good understanding of the highway code and basic road traffic act principles.
• Ability to plan and prioritise workloads.
• Efficient in a process driven environment.
• Drive to take development opportunities when they arise with a positive attitude.
• Excellent listening and verbal communication skills.
• Excellent written communication skills and the ability to compose professional written communications.
• Ability to follow instruction with attention to detail.
• Ability to recognise when sensitivity and tact are required.
• Effectively work within a team.
• Basic knowledge of the Court Practice Rules.

Benefits

• Davies Incentive Plan.
• 25 days holiday per year, increasing with service level (opportunity to buy & sell 3 days).
• Simply Healthcare Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a wide range of topics.
• Death in Service – after 1 year’s service.
• Pension contribution 5% Employee / 3% Employer.
• Employee Resource Groups.
• Employee Volunteering Programme.
• Cycle to Work Scheme.
• Tech Scheme.
• Season Ticket Loan.
• Gym Flex.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted tickets for Merlin attractions nationwide.
• Discounts at local retail outlets.

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