Team Leader

Mountain Warehouse; Ellesmere Port; On-site; GBP 14,570 - 20,751; Part time

Benefits offered by this job

Monthly bonus based on performance

50% colleague discount

28 days annual leave

Employee Assistance Programme

Generous referral incentive

Auto-enrolment pension scheme

Job summary

A popular outdoor retail company is seeking a UK Team Leader to inspire and lead a retail team. The role involves motivating staff, overseeing daily operations, and ensuring exceptional customer service. Ideal candidates have a strong retail background and a knack for leadership. Part-time position located in Whitby, offering a competitive hourly wage and various employee benefits.

Qualifications

• Experience in retail, focusing on customer service and team development.
• Ability to motivate and inspire others effectively.
• Strong communication skills for engaging with diverse teams.

Responsibilities

• Foster a collaborative team environment.
• Oversee daily operations and maintain shop-floor standards.
• Lead the team to exceed sales targets and KPIs.

Skills

Customer service passion

Motivational leadership

Retail experience

Strong communication

Proactivity

Job description

UK Team Leader (Chain 1 & 5) – Mountain Warehouse

Application Deadline: 9 February 2026

Department: UK Retail

Location: Whitby (WBY)

Compensation: £12.82 / hour

Job Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast‑paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Key Responsibilities

• Leadership & Team Development: Foster a collaborative and supportive team environment, coach, train, and mentor staff, keep the team informed and engaged, and empower the team with up‑to‑date product knowledge.
• Operational Excellence: Uphold impeccable shop‑floor standards, oversee daily store operations (opening, closing, and workflow management), lead visual merchandising, and prioritize health & safety.
• Sales & Performance: Motivate the team to meet and exceed sales targets and KPIs, identify growth opportunities, and suggest strategies for development.
• Customer Experience: Set the standard for exceptional customer service, resolve customer concerns promptly, represent the Mountain Warehouse brand, and build community connections.

Qualifications & Desired Attributes

• Passionate about delivering outstanding customer service.
• Confident, reliable motivator with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• Strong communicator capable of engaging at all levels and giving constructive feedback.
• Proactive and results‑driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem‑solving within company guidelines and policies.

Benefits

• Monthly bonus scheme based on performance.
• 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 28 days annual leave, including bank holidays.
• Access to the Employee Assistance Programme and a Colleague Hardship Scheme.
• Generous colleague referral incentive.
• Auto‑enrolment pension scheme.
• A stable, successful, and supported environment with length‑of‑service awards.

Additional Information

Senior level: Mid‑Senior
Employment type: Part‑time

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