UK Team Leader (Chain 1 & 5)

Mountain Warehouse; Altrincham; On-site; GBP 17,660; Part time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Pension scheme

Job summary

A leading UK retail company is seeking a confident and passionate leader in Altrincham to motivate teams while delivering exceptional customer service and operational excellence. You will drive team performance through effective training and coaching, ensuring high shop-floor standards. A monthly bonus scheme, 50% colleague discount, and 28 days of annual leave are among the attractive benefits offered. This is an opportunity to shape experiences and create a legacy in a dynamic environment.

Qualifications

• Passionate about delivering outstanding customer service.
• Experienced in all areas of retail, including stock control.
• Proactive and results-driven, with a proven track record.

Responsibilities

• Foster a collaborative and supportive team environment.
• Oversee daily store operations to ensure smooth workflows.
• Set the standard for exceptional customer service.

Skills

Customer service

Team motivation

Visual merchandising

Communication

Problem-solving

Job description

Overview

An average of 25-30 hours per week. Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast‑paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

Job Details

• Application Deadline: 28 February 2026
• Department: UK Retail
• Location: Altrincham (ATR)
• Compensation: £12.82 / hour

Leadership & Team Development

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up‑to‑date product knowledge to meet customer needs confidently.

Operational Excellence

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results‑driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem‑solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme and a Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto‑enrolment Pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You’re not just working in a store; you’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!