Service Delivery Manager — 12-Month Contract

MSC Industrial Supply Co; United Kingdom; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Company pension matched up to 10%

Life insurance 6x annual salary

Private medical insurance

Job summary

MSC Industrial Supply Co in Wednesbury, UK, seeks an experienced Service Delivery Manager for a 12-month fixed-term contract (maternity cover). You will support large contract customers using our vending solutions, focusing on inventory control and exceptional service.

You will manage daily customer contact, coordinate with stakeholders, and ensure stock availability and performance targets are met. The role offers growth opportunities within MSC and a collaborative team environment.

Qualifications

• Experience in sales administration, customer experience, or account management.
• Ability to build and maintain relationships with large contract customers.
• Willingness to work on-site in Wednesbury, UK.

Responsibilities

• Be the first point of contact for customers by phone and email, delivering the best experience.
• Coordinate with stakeholders to resolve issues and manage stock levels effectively.
• Maintain service levels and stock-out management to maximise customer satisfaction.

Job description

MSC Industrial Supply Co in Wednesbury, UK, seeks an experienced Service Delivery Manager for a 12-month fixed-term contract (maternity cover). You will support large contract customers using our vending solutions, focusing on inventory control and exceptional service.

You will manage daily customer contact, coordinate with stakeholders, and ensure stock availability and performance targets are met. The role offers growth opportunities within MSC and a collaborative team environment.