UK Sales Assistant (Chain 1)

MOUNTAIN WAREHOUSE LTD; Pontarddulais; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50% across Mountain

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Referral Incentive

Pension scheme

Length of service awards

Job summary

Mountain Warehouse LTD is seeking a Sales Assistant to help run the store smoothly and deliver an outstanding shopping experience. You will maintain presentation standards, handle transactions, and engage customers with product-focused advice.

Join a team-focused environment with opportunities for a performance-based monthly bonus, colleague discounts, and generous annual leave. Represent the brand with enthusiasm and professionalism at all times.

Qualifications

• Experience in customer service or retail preferred.
• Strong communication and teamwork skills.
• Ability to meet sales targets and work as part of a team.

Responsibilities

• Assist in day-to-day store operations and cash handling.
• Maintain high presentation standards and stock levels.
• Engage customers with friendly, product-focused advice.
• Help set up promotions and displays to drive sales.
• Collaborate with colleagues to hit store targets.

Skills

Customer service

Teamwork

Communication

Job description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you! As a Sales Assistant, you'll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you'll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential. Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards