UK Payroll Expert – Complex Case Specialist

Portfolio Credit Control; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

PayFit UK is seeking a Payroll Expert to join the UK Customer Service team, focusing on complex UK payroll cases and providing expert guidance to clients and internal teams. You will support accurate payroll processing across self-service and managed service offerings and help raise payroll knowledge within the organisation.

You will work to ensure timely and accurate payrolls, deliver high-quality support content, and contribute to continuous improvements in payroll processes and controls.

Qualifications

• 5+ years of experience in payroll management.
• Solid understanding of UK payroll legislation and pension processes.
• Experience handling complex and escalated payroll queries.
• Familiar with journals and manual payroll adjustments.

Responsibilities

• Provide expert payroll guidance across self-service and managed service offerings.
• Support internal teams and clients with complex payroll issues and reconciliations.
• Lead or contribute to training materials and knowledge content.
• Audit and validate payroll data, ensuring accuracy before deadlines.
• Collaborate with Product and Compliance to ensure up-to-date payroll guidance.

Skills

Payroll management

UK payroll knowledge

Payroll adjustments

Customer support

Tools

PayFit

Job description

PayFit UK is seeking a Payroll Expert to join the UK Customer Service team, focusing on complex UK payroll cases and providing expert guidance to clients and internal teams. You will support accurate payroll processing across self-service and managed service offerings and help raise payroll knowledge within the organisation.

You will work to ensure timely and accurate payrolls, deliver high-quality support content, and contribute to continuous improvements in payroll processes and controls.