Senior Payroll Advisor: Complex UK Payroll & Software Support

The Portfolio Group Inc.; Manchester; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

25 days holiday + BHs + birthday day

Health shield access

Employee Assistance Programme (EAP)

Pension contribution up to 5% after 5y

Group life insurance

Refer a friend scheme

Eye care contribution

Travel Season Ticket loan

Milestone recognition

Discount platform perks

Job summary

Portfolio is seeking a Senior Payroll Advisor in Manchester to deliver exceptional payroll support and client service for a cloud-based HR/payroll solution. You will act as the central escalation point for complex payroll software and advisory issues, coordinating with the internal Payroll Advice team to resolve technical cases and ensure a smooth client journey.

Ideal candidates will have deep knowledge of UK payroll legislation, end-to-end payroll experience, and familiarity with payroll

Qualifications

• Strong knowledge of UK payroll legislation and tax regulations.
• End-to-end payroll experience with current UK legislation, statutory payments, auto-enrolment, PAYE.
• Ability to explain gross to net calculations and resolve data queries.

Responsibilities

• Triage and troubleshoot complex payroll tickets and data queries.
• Replicate software issues in UAT and handoff to Second Line Support as needed.
• Identify workarounds to keep client cases progressing toward resolution.
• Maintain Salesforce and log all customer calls as cases.

Skills

UK payroll legislation

Payroll processing

Client communication

Organization & deadlines

Bureau payroll

Tools

Salesforce

Jira

Job description

Portfolio is seeking a Senior Payroll Advisor in Manchester to deliver exceptional payroll support and client service for a cloud-based HR/payroll solution. You will act as the central escalation point for complex payroll software and advisory issues, coordinating with the internal Payroll Advice team to resolve technical cases and ensure a smooth client journey.

Ideal candidates will have deep knowledge of UK payroll legislation, end-to-end payroll experience, and familiarity with payroll