UK Payroll Support Specialist — Customer Experience

HiBob; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company share options plan

Cash allowance for health insurance

Flexible work from home allowance

Employee referral program

Pension scheme auto-enrolment

Job summary

A leading payroll solutions provider in the UK is looking for a Customer Support Specialist for their Payroll team. This role involves providing exceptional support for complex payroll queries, serving as the first line of communication for customers. Candidates should have strong UK payroll experience and excellent communication skills. The company fosters a dynamic startup culture and offers remote work options, wellness benefits, and a share options plan. This is a fantastic opportunity to grow within a rapidly evolving company.

Qualifications

• Solid UK payroll experience, preferably dealing with Share Payments, FPS, and Pensions.
• Experience providing payroll and product support.
• Proficient English speaker with impeccable grammar.

Responsibilities

• First line of support for UK payroll queries.
• Investigate complex payroll issues and resolve them.
• Onboard new customers into HiBob Payroll UK.

Skills

UK payroll experience

Customer support experience

Technical problem-solving

Communication skills

Tools

Zendesk

Slack

Asana

Job description

A leading payroll solutions provider in the UK is looking for a Customer Support Specialist for their Payroll team. This role involves providing exceptional support for complex payroll queries, serving as the first line of communication for customers. Candidates should have strong UK payroll experience and excellent communication skills. The company fosters a dynamic startup culture and offers remote work options, wellness benefits, and a share options plan. This is a fantastic opportunity to grow within a rapidly evolving company.