UK Operations Leader: Insurance BPO & Delivery

HCL Technologies Limited; Romford; On-site; GBP 90,000 - 130,000; Full time

Job summary

HCL Technologies IBS in Romford, UK, seeks a Head of UK Operations to lead client engagements and end-to-end delivery for onshore and offshore teams. You will ensure client satisfaction and drive strategic planning with key relationships across IT delivery, Change and Infra teams.

The role also drives profitability, forecasts revenue, and implements cost optimization while overseeing onshore operations such as contact centre, client finance, and actuarial areas, with travel as required.

Qualifications

• 15+ years of operations leadership experience, preferably as a head of operations.
• Strong communication and influencing skills.
• Willingness to travel at short notice.

Responsibilities

• Own end-to-end delivery for the client, including onshore and offshore operations.
• Lead client engagement, strategic planning and relationship management.
• Monitor profitability and implement cost optimization to meet targets.
• Develop quarterly/annual revenue forecasts and report performance.
• Guide onshore operations for client areas (contact centre, actuarial, finance).
• Motivate and manage both onshore and offshore teams.

Skills

Operations leadership

Communication

Travel flexibility

Job description

HCL Technologies IBS in Romford, UK, seeks a Head of UK Operations to lead client engagements and end-to-end delivery for onshore and offshore teams. You will ensure client satisfaction and drive strategic planning with key relationships across IT delivery, Change and Infra teams.

The role also drives profitability, forecasts revenue, and implements cost optimization while overseeing onshore operations such as contact centre, client finance, and actuarial areas, with travel as required.