UK Retail Banking Operations Lead | Multi-Site & Transformation

Infosys BPM Ltd.; Leicester, Camden Town, Guildford; Vor Ort; GBP 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Employee discounts – Perk Box

Access to training platform – Lex

25 days holiday

Zusammenfassung

Infosys BPM Ltd. is seeking a senior operations leader to manage front-line banking teams across multiple UK sites. The role focuses on delivering services to a major high-street bank, ensuring SLA achievement, governance, and strong client relationships.

The candidate should bring 8–10 years of UK retail banking operations experience, with a track record in transformation and multi-site coordination, including potential cross-site mobility and stakeholder engagement.

Qualifikationen

• Minimum 8–10 years of relevant experience in UK retail banking operations.
• Experience managing front-line teams across multi-site operations in the UK is required.
• Experience with voice operations is advantageous as some processes blend voice/non-voice.

Aufgaben

• Lead front-line teams across one or more UK client locations (Leicester, Holborn, Guildford).
• Deliver operations to SLAs, governance, and client relationships.
• Drive transformation and standardisation across sites and functions.
• Manage escalations and customer complaints with accountable ownership.

Kenntnisse

Interpersonal skills

Relationship-building

UK banking experience

Regulatory understanding

Voice operations awareness

Coaching and feedback

Stakeholder management

Ausbildung

Retail banking certifications

Six Sigma/Lean/Process Improvement

Management training

Jobbeschreibung

Infosys BPM Ltd. is seeking a senior operations leader to manage front-line banking teams across multiple UK sites. The role focuses on delivering services to a major high-street bank, ensuring SLA achievement, governance, and strong client relationships.

The candidate should bring 8–10 years of UK retail banking operations experience, with a track record in transformation and multi-site coordination, including potential cross-site mobility and stakeholder engagement.