Senior IT Operations Leader – Insurance & Tech

Hartford; City Of London; On-site; GBP 85,000 - 120,000; Full time

Job summary

Hartford in London is seeking an experienced INTL IT Operations Manager to oversee delivery, stability, and continuous improvement of critical business systems and IT services across The Hartford International. The role combines people leadership, service delivery, and strategic technology planning to support growth.

You will lead multi-disciplinary teams, align technology with business needs, and manage governance, risk, and incident response to ensure a resilient IT environment.

Qualifications

• Significant technology leadership experience in IT operations.
• Proven ability to lead multi-disciplinary teams.
• Experience managing IT vendors, contracts and budgets.
• Experience of IT risk, audit, security and regulatory controls.
• Strong communication and cross-functional collaboration.

Responsibilities

• Lead IT operations delivery and ongoing service improvement.
• Prioritize the enhancement pipeline with business stakeholders.
• Define performance metrics and drive improvements.
• Own local infrastructure and desktop support delivery.
• Manage IT budget and reporting.
• Ensure IT security, DR/BCP and regulatory compliance.

Skills

IT operations leadership

Stakeholder management

People management

Budget management

Service delivery

Security and regulatory awareness

Job description

Hartford in London is seeking an experienced INTL IT Operations Manager to oversee delivery, stability, and continuous improvement of critical business systems and IT services across The Hartford International. The role combines people leadership, service delivery, and strategic technology planning to support growth.

You will lead multi-disciplinary teams, align technology with business needs, and manage governance, risk, and incident response to ensure a resilient IT environment.