UK-Operations Expert

Lex; Greater London; On-site; GBP 27,000 - 35,000; Full time

Job summary

Apple Retail in Greater London is seeking an Operations Expert to drive sales and deliver an exceptional customer experience through strong inventory and operational practices.

You will mentor the Operations team, complete inventory receiving, counting, shipping, and product fulfillment tasks in line with Retail Inventory processes.

The role emphasizes inclusivity, cooperation with colleagues, and maintaining accuracy across the inventory system while supporting customer‑facing activities.

Qualifications

• Retail or sales experience required.
• Able to lift and move products as part of daily tasks.
• Proficient in the local language, both written and spoken.

Responsibilities

• Manage inventory receiving, counting, returns and shipping in line with Retail Inventory processes.
• Fulfill product requests and deliver items to customers and team members to ensure an exceptional experience.
• Support and share knowledge on Retail Inventory processes with the team.
• Monitor inventory accuracy and variance trends in the inventory management system.

Skills

Retail experience

Language proficiency

Schedule flexibility

Lifting ability

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy, and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes.

Description

Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so.

Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.

Support Operations Specialists by sharing knowledge about the Retail Inventory processes.

Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision‑making.

Monitor all inventory, including non‑sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.

Perform other tasks as needed, including but not limited to supporting customer‑facing activities.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and near the store.
• Have experience in retail or sales, or related work experience.
• Be proficient in the local language, both written and spoken (sign language supported).

Preferred Qualifications

• You can:
• Focus on the customer experience, with an emphasis on serving both the internal and external customer.
• Be a self‑starter who is detail-oriented, organized, and can work without close supervision.
• Prioritize workload and meet deadlines in a fast‑paced environment.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Demonstrate effective problem solving, analytical, and communication skills.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Role Number: 114438139