UK IT Operations & Security Engineer

SYOS Aerospace; Fareham; On-site; GBP 38,000 - 52,000; Full time

Job summary

SYOS Aerospace seeks an IT Support Engineer to maintain and advance our UK IT infrastructure and security posture from its Fareham base. You will own day-to-day IT operations across UK sites, delivering proactive support and enabling secure, reliable technology for business workflows.

You will join a security-conscious, fast-paced team and lead initiatives on system upgrades, incident management, and documentation while mentoring junior staff as needed.

Qualifications

• Must have 3+ years' experience in 2nd Line IT Support or Systems Administration within a Microsoft environment.
• Strong expertise in Microsoft Windows 11, Windows Server, Microsoft 365 including Exchange, Teams, SharePoint, GP, Intune, and MDM.
• Solid networking knowledge across firewalls, Wi-Fi, TCP/IP, DNS, DHCP, and experience implementing filtering solutions.
• Experience with ITIL frameworks and ITSM tools.
• Proven ability to work autonomously, manage priorities, and take ownership of complex technical issues.
• Excellent troubleshooting, analytical, problem-solving, communication, and customer service skills.
• Experience working in secure, highly regulated environments, ideally within the defence, aerospace, or advanced technology sectors.

Responsibilities

• Provide advanced technical support for user hardware, software, and network infrastructure across UK operations, ensuring minimal disruption to business-critical activities.
• Take ownership of incident and problem management, handling complex technical challenges independently with timely resolution and thorough documentation.
• Monitor system performance, implement optimisation strategies, and oversee backup, patching, and disaster recovery processes for UK systems.
• Develop and deploy security solutions in response to vulnerability alerts within strict timeframes, ensuring compliance with Cyber Essentials Plus standards and defence industry security requirements.
• Support IT projects, system upgrades, testing, and rollouts across UK sites.
• Proactively identify IT risks and opportunities for infrastructure improvement.
• Create and maintain comprehensive technical documentation for systems, processes, and procedures.
• Manage IT asset tracking, stock levels, and vendor relationships for procurement and escalated support.
• Collaborate with the IT Manager on strategic IT development plans and security initiatives.
• Provide mentorship and guidance to junior IT support staff as the team grows (subject to resource planning).

Skills

Windows 11

Windows Server

Microsoft 365

Exchange

Teams

SharePoint

Intune

MDM

Networking

ITIL

Troubleshooting

Tools

PowerShell

ITSM Tools

Job description

SYOS Aerospace seeks an IT Support Engineer to maintain and advance our UK IT infrastructure and security posture from its Fareham base. You will own day-to-day IT operations across UK sites, delivering proactive support and enabling secure, reliable technology for business workflows.

You will join a security-conscious, fast-paced team and lead initiatives on system upgrades, incident management, and documentation while mentoring junior staff as needed.