UK Field Service Engineer - Medical Laser Systems

Planet Pharma; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Planet Pharma is seeking a Field Service Engineer for the UK market. The role involves installing, maintaining, and repairing laser and energy-based medical systems, with travel across the UK and EU.

You will diagnose complex issues, support clinicians, and work with dispatch and internal teams to deliver service excellence and opportunities for upgrades or service agreements. The position offers autonomy, continuous learning, and the chance to advance within a dynamic medical technology company.

Qualifications

• Technical degree or equivalent hands-on experience.
• Experience with complex electronic systems; laser experience is a bonus.
• Strong troubleshooting and creative thinking under pressure.
• Excellent communication and customer-facing skills.
• Willingness to travel frequently across UK and EU.

Responsibilities

• Install, maintain, and repair advanced laser and energy-based systems for clinicians.
• Plan visits, coordinate with dispatch, and support customers.
• Diagnose complex issues using electronics, optics, and mechanical knowledge.
• Collaborate with internal teams to resolve unusual cases and improve products.
• Promote service excellence through clear communication and professionalism.
• Identify opportunities for upgrades and service agreements.

Skills

Troubleshooting

Communication

Problem solving

Travel

Education

Technical degree or equivalent

Job description

Planet Pharma is seeking a Field Service Engineer for the UK market. The role involves installing, maintaining, and repairing laser and energy-based medical systems, with travel across the UK and EU.

You will diagnose complex issues, support clinicians, and work with dispatch and internal teams to deliver service excellence and opportunities for upgrades or service agreements. The position offers autonomy, continuous learning, and the chance to advance within a dynamic medical technology company.