Field Service Engineer UKI

Planet Pharma; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Planet Pharma is seeking a Field Service Engineer for the UK market. The role involves installing, maintaining, and repairing laser and energy-based medical systems, with travel across the UK and EU.

You will diagnose complex issues, support clinicians, and work with dispatch and internal teams to deliver service excellence and opportunities for upgrades or service agreements. The position offers autonomy, continuous learning, and the chance to advance within a dynamic medical technology company.

Qualifications

• Technical degree or equivalent hands-on experience.
• Experience with complex electronic systems; laser experience is a bonus.
• Strong troubleshooting and creative thinking under pressure.
• Excellent communication and customer-facing skills.
• Willingness to travel frequently across UK and EU.

Responsibilities

• Install, maintain, and repair advanced laser and energy-based systems for clinicians.
• Plan visits, coordinate with dispatch, and support customers.
• Diagnose complex issues using electronics, optics, and mechanical knowledge.
• Collaborate with internal teams to resolve unusual cases and improve products.
• Promote service excellence through clear communication and professionalism.
• Identify opportunities for upgrades and service agreements.

Skills

Troubleshooting

Communication

Problem solving

Travel

Education

Technical degree or equivalent

Job description

Field Service Engineer - UK (Full-Time, Travel-Focused)

If you enjoy variety, autonomy, and working with cutting-edge technology, this role may be your next great move. We're searching for a Field Service Engineer who loves solving problems, supporting customers, and keeping high-performance medical devices running at their best.

What You’ll Do

• Support clinicians by installing, maintaining, and repairing advanced laser and energy-based systems.
• Own your territory by planning service visits, coordinating with dispatch, and ensuring customers feel supported.
• Diagnose complex issues using your knowledge of electronics, optics, and mechanical components.
• Collaborate with internal teams to elevate unusual cases and share insights that improve product performance.
• Promote service excellence through clear communication, professionalism, and a solutions?oriented approach.
• Spot opportunities for upgrades, training, and service agreements.

What You Bring

• Technical degree or equivalent hands-on experience.
• Several years working with complex electronic systems; laser experience is a bonus.
• Strong troubleshooting instincts and the ability to think creatively under pressure.
• A friendly, confident communication style.
• Willingness to travel frequently, including overnight stays.
• Valid driver's licence and ability to travel across the UK and EU without restriction.