Field Service Engineer UKI

Planet Pharma; City Of London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Planet Pharma is seeking a Field Service Engineer to install, maintain, and repair advanced laser and energy-based medical systems across the UK and EU. You will plan visits, coordinate with dispatch, and diagnose complex issues with electronics, optics, and mechanics.

The role requires a technical degree or hands-on experience, strong troubleshooting, and excellent communication skills, plus a willingness to travel frequently including overnight stays and a valid UK/EU driver’s license.

Qualifications

• Hands-on experience with complex electronic systems.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and interpersonal skills.
• Willingness to travel frequently, including overnight stays.
• Valid driver’s license with UK/EU travel ability.

Responsibilities

• Install, maintain, and repair advanced laser and energy-based systems.
• Plan service visits and coordinate with dispatch.
• Diagnose complex issues using electronic, optical, and mechanical knowledge.
• Collaborate with internal teams to improve product performance.
• Identify opportunities for upgrades, training, and service agreements.

Skills

Troubleshooting

Communication

Problem solving

Willingness to travel

Driver's license

Education

Technical degree or hands-on experience

Job description

Field Service Engineer – UK (Full-Time, Travel-Focused)

If you enjoy variety, autonomy, and working with cutting‑edge technology, this role may be your next great move. We’re searching for a Field Service Engineer who loves solving problems, supporting customers, and keeping high‑performance medical devices running at their best.

What You’ll Do

• Support clinicians by installing, maintaining, and repairing advanced laser and energy‑based systems.

• Own your territory by planning service visits, coordinating with dispatch, and ensuring customers feel supported.

• Diagnose complex issues using your knowledge of electronics, optics, and mechanical components.

• Collaborate with internal teams to elevate unusual cases and share insights that improve product performance.

• Promote service excellence through clear communication, professionalism, and a solutions?oriented approach.

• Spot opportunities for upgrades, training, and service agreements.

What You Bring

• Technical degree or equivalent hands‑on experience.

• Several years working with complex electronic systems; laser experience is a bonus.

• Strong troubleshooting instincts and the ability to think creatively under pressure.

• A friendly, confident communication style.

• Willingness to travel frequently, including overnight stays.

• Valid driver’s licence and ability to travel across the UK and EU without restriction.