UK Digital Workplace Lead - Multi-Site IT & Improvement

Danaher Corporation; Cardiff; Remote; GBP 90,000 - 120,000; Full time

Job summary

Cytiva is seeking a Digital Workplace Regional Support Lead (UK) to drive service outcomes across all UK sites, including manufacturing, laboratories, warehouses, and offices. You will lead Site IT teams, manage incidents, and coordinate vendor performance to ensure reliable, compliant workplace services.

The role requires 8–12+ years in IT infrastructure and Digital Workplace, with strong stakeholder engagement and knowledge of M365, endpoint management, and ITSM platforms.

Qualifications

• 8–12+ years in IT infrastructure, Digital Workplace, or Site IT leadership.
• Proven leadership of workplace services across multi-site environments including regulated contexts.
• Experience owning service performance, major incidents, and supplier delivery.
• Strong stakeholder engagement at senior business level, including operations.
• Deep knowledge of Digital Workplace tech (M365, endpoint management, collaboration platforms) and ITSM tools.

Responsibilities

• Own Digital Workplace service outcomes across all UK sites, ensuring high reliability and user experience.
• Lead and govern Site IT teams regionally, set standards and drive accountability.
• Act as regional escalation leader for incidents, risks, and operational issues with clear communication.
• Own regional vendor and partner performance, coordinating multiple vendors for service quality.
• Drive standardization, compliance, and modernization of workplace services to align with global strategy.

Skills

IT infrastructure

Digital Workplace

Site IT leadership

Stakeholder engagement

M365

ServiceNow / ITSM

Continuous improvement

Vendor management

Tools

ServiceNow

Microsoft 365

Endpoint management

Job description

Cytiva is seeking a Digital Workplace Regional Support Lead (UK) to drive service outcomes across all UK sites, including manufacturing, laboratories, warehouses, and offices. You will lead Site IT teams, manage incidents, and coordinate vendor performance to ensure reliable, compliant workplace services.

The role requires 8–12+ years in IT infrastructure and Digital Workplace, with strong stakeholder engagement and knowledge of M365, endpoint management, and ITSM platforms.