UK Digital Workplace Lead - Multi-Site IT & Compliance

Cytiva; Cardiff; On-site; GBP 90,000 - 120,000; Full time

Job summary

Cytiva, a leader in life sciences and biotechnology, seeks a Digital Workplace Regional Support Lead (UK) to drive service outcomes across all UK sites. You will oversee Site IT teams, ensure high reliability, and manage major incidents with swift, informed decisions.

With 8–12+ years in IT infrastructure and a background in regulated environments, you will champion standardization, compliance, and a superior user experience while collaborating with senior stakeholders and regional vendors.

Qualifications

• 8–12+ years of experience in IT infrastructure, Digital Workplace, or Site IT leadership with accountability for operations across multi-site environments.
• Experience leading workplace services in regulated environments (e.g., GxP).
• Proven track record in service performance, incident management, and supplier delivery.
• Strong engagement with senior stakeholders across manufacturing, laboratories, warehouses and offices.

Responsibilities

• Own Digital Workplace outcomes across all UK sites, ensuring reliability and strong user experience.
• Lead Site IT teams regionally, setting standards and building capability.
• Serve as regional escalation lead for major incidents and service risks with clear communication.
• Manage regional vendor performance and drive continuous improvement in service delivery.
• Drive standardization, compliance, and modernization of workplace services across UK operations.

Skills

Leadership

Stakeholder Engagement

Strategic Planning

IT Governance

Education

Bachelor's degree in IT

Tools

M365

ServiceNow

Endpoint Management

Job description

Cytiva, a leader in life sciences and biotechnology, seeks a Digital Workplace Regional Support Lead (UK) to drive service outcomes across all UK sites. You will oversee Site IT teams, ensure high reliability, and manage major incidents with swift, informed decisions.

With 8–12+ years in IT infrastructure and a background in regulated environments, you will champion standardization, compliance, and a superior user experience while collaborating with senior stakeholders and regional vendors.