Senior UK Digital Workplace Lead

Cytiva; Newquay; On-site; GBP 70,000 - 110,000; Full time

Job summary

Cytiva is seeking a Digital Workplace Regional Support Lead (UK) to drive IT infrastructure and workplace services across UK sites, from manufacturing to offices. You will lead Site IT teams and ensure compliant, reliable digital services aligned with global standards.

You will translate strategy into execution, manage incidents, and partner with vendors to deliver standardized, modern workplace experiences in regulated environments.

Qualifications

• 8–12+ years of experience in IT infrastructure, Digital Workplace, or Site IT leadership.
• Proven leadership of workplace services across manufacturing, laboratory, warehouse, and office environments.
• Experience operating within regulated frameworks such as GxP and similar standards.
• Strong ability to drive service performance, incident management, and supplier delivery.
• Excellent stakeholder engagement with senior business leaders.

Responsibilities

• Own Digital Workplace service outcomes across all UK sites, ensuring high service reliability and strong user experience.
• Lead and govern Site IT teams, setting standards and driving accountability for operations.
• Act as regional escalation lead for major incidents and service risks with clear communication.
• Own regional vendor and partner performance, ensuring multi-vendor coordination and continuous improvement.
• Drive standardization, compliance, and modernization of workplace services across UK operations.

Skills

IT leadership

Digital Workplace

GxP compliance

Stakeholder engagement

M365

Tools

ServiceNow

Endpoint management

Collaboration platforms

Microsoft 365 (M365)

Job description

Cytiva is seeking a Digital Workplace Regional Support Lead (UK) to drive IT infrastructure and workplace services across UK sites, from manufacturing to offices. You will lead Site IT teams and ensure compliant, reliable digital services aligned with global standards.

You will translate strategy into execution, manage incidents, and partner with vendors to deliver standardized, modern workplace experiences in regulated environments.