Sr Manager, Digital Workplace Support UK

Danaher Corporation; Tipner; A distancia; GBP 75.000 - 95.000; Jornada completa

Descripción de la vacante

Cytiva, part of the Danaher family, is seeking a Digital Workplace Regional Support Lead (UK). The role oversees workplace services across UK sites, ensuring service reliability, compliance, and user satisfaction in regulated environments.

You will lead Site IT teams, manage vendors, and drive standardized, modern workplace solutions while aligning local execution to global strategies.

Formación

• 8–12+ years of experience in IT infrastructure, Digital Workplace, or Site IT leadership.
• Experience operating within regulated environments (GxP) is a plus.
• Proven ability to drive standardization and continuous improvement across multiple sites.

Responsabilidades

• Own Digital Workplace outcomes across all UK sites, ensuring high reliability and strong user experience.
• Lead and govern Site IT teams regionally, setting standards and driving accountability.
• Act as regional escalation point for major incidents and service risks with clear communication.
• Own regional vendor performance and multi-vendor coordination for service quality.
• Drive modernization and compliance of workplace services across UK operations in line with global standards.

Conocimientos

Digital Workplace

M365

ITSM

Vendor management

Stakeholder engagement

Herramientas

ServiceNow

Endpoint management

Descripción del empleo

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva , one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Digital Workplace Regional Support Lead (UK) is the leader accountable for the performance, resilience, compliance, and user experience of Digital Workplace services across all UK sites, including manufacturing facilities, laboratories, warehouses, and head office locations. This role ensures operational stability and service consistency in highly diverse, regulated environments while translating global workplace standards into effective local execution. Acting as the UK authority for workplace services, the role leads Site IT teams, drives continuous improvement and standardization, and serves as the primary escalation, engagement, and decision-making point for regional business leadership. This position reports to the Director Workplace Services EMEA, part of the Infrastructure and Operations team. What you will do:

• Own Digital Workplace service outcomes across all UK sites, ensuring high service reliability, strong user experience, and consistent delivery against agreed performance measures.
• Lead and govern Site IT teams across the region, setting standards, building capability, and driving accountability in support of business-critical operations.
• Act as the regional escalation leader for major incidents, service risks, and operational issues, ensuring rapid resolution, clear communication, and effective business decision support.
• Own regional vendor and partner performance, ensuring effective multi-vendor coordination, strong service quality, and continuous improvement in service delivery.
• Drive standardization, compliance, and modernization of workplace services across UK operations, aligning local execution to global strategy while meeting site-specific operational and regulatory requirements.
  8-12+ years of experience in IT infrastructure, Digital Workplace, or Site IT leadership, with clear accountability for operational performance in complex, multi-site environments.
• Proven leadership of workplace services across manufacturing, laboratory, warehouse, and office environments, including experience operating within GxP and other regulated frameworks.
• Demonstrated success owning service performance, major incident management, and supplier delivery with a strong focus on reliability, compliance, and user experience.
• Excellent stakeholder engagement at senior business level, including manufacturing and operational leaders
• Deep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.
• A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments.
• Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.