UEC and SCC Manager

National health service; Olney; On-site; GBP 49,000 - 57,000; Full time

Job summary

NHS Cheshire and Merseyside invites applications for a UEC & SCC Manager to lead the day-to-day coordination of the System Coordination Centre, supporting operational resilience and major transformation programmes for over 2.7 million people.

The role requires strong communication, stakeholder engagement across organisations, and ability to turn insight into action to improve patient flow, discharge, and four-hour performance.

Qualifications

• Excellent communication and influencing skills across multi-disciplinary teams.
• Experience in coordinating complex projects across multiple organisations.
• Ability to analyse complex information and turn insight into action.
• Experience drafting briefing papers and formal correspondence.

Responsibilities

• Lead the day-to-day coordination of the System Coordination Centre.
• Support system partners during periods of operational pressure and escalation.
• Drive improvement programmes focused on patient flow, discharge, and urgent care transformation.
• Monitor system performance, risks and pressures; translate insights into actions.
• Produce high-quality reports and briefings for senior leaders.
• Support delivery of priorities including ambulance handovers and four-hour performance.

Skills

Communication

Stakeholder management

Analytical thinking

Leadership

Project coordination

Education

Post-graduate degree

Tools

Prince 2 Foundation

Microsoft Project

Job description

Job summaryAre you a highly motivated operational or transformation professional looking for your next challenge?We are seeking a dynamic and motivated UEC & SCC Manager to join the Cheshire and Merseyside Urgent and Emergency Care Team. This exciting role sits at the heart of the System Coordination Centre (SCC), supporting both day-to-day operational resilience and the delivery of major transformation programmes across a population of more than 2.7 million peopleThis is a fast-paced, high-profile role where no two days are the same. You will work closely with NHS providers, local authorities, ambulance services, primary care, community services and NHS England to support operational resilience, manage system pressures, and deliver major improvement programmes.Main duties of the jobWhat you'll doLead the day-to-day coordination of the Cheshire and Merseyside System Coordination Centre.Support system partners during periods of operational pressure and escalation.Drive improvement programmes focused on patient flow, care coordination, hospital discharge, admission avoidance and urgent care transformation.Monitor system performance, risks and operational pressures, turning insight into action.Produce high-quality reports, briefings, and analysis for senior leaders.Support delivery of key priorities including ambulance handovers, four-hour performance, length of stay reduction and corridor care improvement.About usNHS Cheshire and Merseyside serves a population of over 2.7 million people across nine localities, working with 16 NHS provider organisations, 51 Primary Care Networks, local authorities and voluntary sector partners. We are proud of Cheshire and Merseyside's record of collaborative working and there are countless examples of brilliant care, but there are also examples of variation in service which only serve to exacerbate health inequalities. Our vision is for everyone in Cheshire and Merseyside to have a great start in life and get the support they need to stay healthy and live longer. We will do this by working together, as equal partners, to support seamless, person-centred care and tackle health inequalities by improving the lives of the poorest fastest. Our values are rooted in the NHS Constitution, and we strive to create a compassionate, collaborative and innovative culture where staff can thrive and make a real difference to local communities.DetailsDate posted08 October 2026Pay schemeAgenda for changeBandBand 7Salary 49,387 to 56,515 a year per annumContractPermanentWorking pattern Full-timeReference number493-ICB-8351280Job locationsNo 1 Lakeside 920 Centre ParkWarringtonWA1 1QYUnited KingdomJob descriptionJob responsibilitiesWe are looking for someone who:Thrives in a complex, fast-moving environment.Has experience of operational or control room management.Can analyse complex information and turn insight into action.Is an excellent communicator who can influence and build relationships at all levels.Has experience working across multiple organisations and stakeholders.Is passionate about improving services and outcomes for patients.Why join us?You'll have the opportunity to work at the forefront of urgent and emergency care improvement in one of the largest Integrated Care Systems in England. You'll be part of an innovative team shaping how organisations work together to improve patient care, operational performance, and system resilienceIf you're ready to lead improvement, influence system-wide change and make a real impact across Cheshire and Merseyside, we’d love to hear from you.This role operates across 7-days on a rota pattern including bank holidays and weekends.Ensure to read the attached Job Description and Person Specification for further details. Job description Job responsibilitiesWe are looking for someone who:Thrives in a complex, fast-moving environment.Has experience of operational or control room management.Can analyse complex information and turn insight into action.Is an excellent communicator who can influence and build relationships at all levels.Has experience working across multiple organisations and stakeholders.Is passionate about improving services and outcomes for patients.Why join us?You'll have the opportunity to work at the forefront of urgent and emergency care improvement in one of the largest Integrated Care Systems in England. You'll be part of an innovative team shaping how organisations work together to improve patient care, operational performance, and system resilienceIf you're ready to lead improvement, influence system-wide change and make a real impact across Cheshire and Merseyside, we’d love to hear from you.This role operates across 7-days on a rota pattern including bank holidays and weekends.Ensure to read the attached Job Description and Person Specification for further details. Person Specification EssentialAble to work a rota covering 7 days including weekends and public holidaysEducated to post-graduate level in relevant subject or equivalent level of experience of working at a similar level in specialist areaKnowledge and expertise of UEC Operations and SCC functionsDemonstrated experience of co-ordinating projects in complex and challenging environmentsExperience of drafting briefing papers and correspondenceDesirableComprehensive knowledge of project principles, techniques, and tools, such as Prince 2 Foundation and Microsoft Project Skills EssentialExperience of setting up and implementing internal processes and proceduresDemonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordinglyExperience of managing and motivating a team and reviewing performance of the individuals. Skills for managing relationships with a range of different stakeholders. Equality & Diversity EssentialNeeds to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area. Person Specification Knowledge, Training & Experience EssentialAble to work a rota covering 7 days including weekends and public holidaysEducated to post-graduate level in relevant subject or equivalent level of experience of working at a similar level in specialist areaKnowledge and expertise of UEC Operations and SCC functionsDemonstrated experience of co-ordinating projects in complex and challenging environmentsExperience of drafting briefing papers and correspondenceDesirableComprehensive knowledge of project principles, techniques, and tools, such as Prince 2 Foundation and Microsoft Project Skills EssentialExperience of setting up and implementing internal processes and proceduresDemonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordinglyExperience of managing and motivating a team and reviewing performance of the individuals. Skills for managing relationships with a range of different stakeholders.